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- Tasks: Manage a high-profile cleaning contract at major airports, ensuring service excellence and client satisfaction.
- Company: Dynamic soft facilities management company with a focus on growth and employee development.
- Benefits: 20 days holiday, car allowance, pension scheme, and access to an onsite gym.
- Other info: Flexible working hours and opportunities for continuous learning and development.
- Why this job: Join a forward-thinking team where your impact and responsibility are valued.
- Qualifications: Experience in account management within soft FM, strong communication, and organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced Account Manager to oversee a high-profile soft FM cleaning contract within a major airport group. This is a fantastic opportunity to join a dynamic business where you’ll play a critical role in managing operations, stakeholder relationships, and compliance across multiple sites.
Based in Manchester, you will be responsible for the day-to-day performance of the cleaning contract, ensuring service excellence, client satisfaction, and operational efficiency. Travel to Stansted and East Midlands Airports will be required.
Key Responsibilities
- Ensure delivery of cleaning services in line with contract specifications, budget, and client expectations.
- Build and maintain strong relationships with clients and internal teams to drive satisfaction and retention.
- Oversee and manage sub-contractors.
- Oversee and support the vetting and onboarding processes, ensuring full compliance with airport governance protocols.
- Proactively manage service quality through regular site visits, audits, and performance reviews.
- Liaising with the supply chain, coordinating and scheduling site visits to align with client requirements.
- Lead account development plans, identify risks, and implement solutions to drive continuous improvement.
- Handle operational and personnel issues with discretion and effectiveness.
- Prepare and present accurate reports within deadlines.
- Be flexible to meet operational demands.
About You
- Proven experience in Account or Contract Management within soft FM, ideally with cleaning services in complex or regulated environments.
- Strong knowledge of vetting/governance processes, ideally in aviation or similar high-security sectors.
- Excellent administrative, organisational, and multitasking skills.
- Confident communicator with the ability to build rapport across multiple stakeholder levels.
- Commercially astute with the ability to manage budgets and drive profitability.
- Comfortable with travel and flexible working hours as needed.
In return you will receive
- 20 days holiday plus 8 bank holidays.
- Additional holiday day to celebrate your birthday.
- Car allowance (10% of salary).
- Pension scheme.
- Internal mentoring scheme.
- Continued development and learning through access to SBFM learn.
- Regular company events and activities.
- Newly renovated Head Office with onsite gym.
Commitment to SBFM Values
- Be a Good Person: We give people opportunities and embrace their inherent goodness. We are open-minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.
- Play as a Team: Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.
- Think Differently: We encourage a growth mindset; everything can be improved through effort. We love innovation and ideas. We are disruptors and push boundaries for sustainable growth.
- Make an Impact: It’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone because at our core, we are passionate and love to win.
Account Manager in Manchester employer: UK - J JB CPA
Contact Detail:
UK - J JB CPA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at companies you’re interested in. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This will not only impress your interviewers but also help you tailor your answers to show how you can make an impact.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in account management and how it aligns with the role. The more you practice, the more confident you'll feel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, hit that apply button and let’s get you one step closer to landing that Account Manager role!
We think you need these skills to ace Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in soft FM and cleaning services, especially in regulated environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with stakeholder relationships and compliance, and show us your passion for delivering exceptional service.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. We love to see quantifiable results, so if you improved client satisfaction or operational efficiency, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at UK - J JB CPA
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Account Manager in soft facilities management. Familiarise yourself with the specific cleaning services and compliance requirements in aviation. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Relationship Skills
Since building strong relationships is key in this role, prepare examples of how you've successfully managed client relationships in the past. Think about times when you resolved conflicts or improved client satisfaction—these stories will highlight your interpersonal skills.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like managing a sub-contractor or dealing with operational issues. Practice your responses to these scenario-based questions, focusing on your problem-solving abilities and how you ensure service excellence.
✨Demonstrate Flexibility and Travel Readiness
Since the job requires travel to different sites, be prepared to discuss your flexibility and willingness to meet operational demands. Share any previous experiences where you adapted to changing circumstances or worked outside of standard hours to meet client needs.