What You’ll Bring
- Experience improving digital customer journeys across websites, apps or other ecommerce platforms.
- A good understanding of ecommerce trading, including conversion, promotions, merchandising and onsite content.
- Practical knowledge of UX, conversion rate optimisation and test-and-learn approaches.
- The ability to interpret analytics, customer feedback and journey data to identify friction and prioritise improvements.
- Clear communication skills, with the confidence to influence Product, UX, Technology, Marketing, CRM and Operations teams.
- Strong organisation and attention to detail, particularly when managing campaigns, content, quality assurance and competing priorities.
- The ability to manage and develop a direct report through clear direction, coaching and constructive feedback.
What You’ll Be Doing
- Optimise the digital customer journey: Use customer behaviour, feedback and performance data to improve journeys across app and web, from onboarding and menu exploration through to checkout and post-purchase interactions.
- Turn insight into better experiences: Work with Product, UX, Research, Data and Technology teams on experimentation, CRO and UX priorities, making sure customer discovery and testing inform delivery.
- Strengthen execution and performance: Oversee onsite campaigns, content and promotional activity; maintain accurate product information; track digital and customer-journey KPIs; and improve processes that prevent broken journeys or recurring errors.
How We Will Support You
- A clear induction, with the context and support you need to understand our digital ecosystem, priorities and ways of working.
- Support from your manager and the wider team, alongside the autonomy to use your judgement and shape how digital-experience improvements are delivered.
- Opportunities to broaden your strategic exposure by working across Product, UX, Data, Marketing, CRM, Operations and Technology.
- Support to grow as a people manager, helping you give clear direction, develop talent and create consistently high standards.
- Recognition for great work, from everyday appreciation to wider moments such as our Domi Awards.
About You
About Us
Who are we? A forward-thinking, inclusive world's leading pizza company:
Domino's is the world's leading pizza company, with over 1,300 stores across the UK and Ireland. We're committed to using the freshest, highest-quality ingredients to create over 110 million delectable pizzas each year. Plus, we're a tech-savvy and data driven bunch – 90% of our system sales come through digital channels and 75% of our digital orders coming via the app we have 9.5 million active app customers!
Our mission? To be the go-to choice for food delivery and collection by crafting hot, freshly made pizzas that earn us accolades and the loyalty of millions of pizza enthusiasts worldwide. We're all about innovation, growth, and a commitment to excellence.
At Domino's, we embrace the power of diversity and foster an inclusive environment where everyone feels valued, respected, and empowered. We celebrate the uniqueness of each individual, regardless of their identity, background, or any other characteristic. When you join our team, you join a family that welcomes and celebrates authenticity!
Our recipe for success? Our DomiDNA:
- We Mean Business
- We Always Deliver
- We’re Open to New Flavours
- We’re Tastier Together
If you share our values and are ready to be part of a world-class team that's as passionate about people as we are about pizza, apply now and join the Domino's UK & Ireland family!
Digital Experience Manager in Milton Keynes employer: Uk & Ireland
At Domino's, we pride ourselves on being a forward-thinking and inclusive employer, where your skills and ideas truly matter. As a Warehouse Team Leader at our Warrington site, you'll benefit from a structured induction, ongoing support from experienced managers, and ample opportunities for career growth in a dynamic environment. Join us to be part of a family that values diversity, celebrates authenticity, and recognises great work through appreciation programmes like the Domi Awards.
