At a Glance
- Tasks: Coordinate venues and teams to create an unforgettable experience at major events.
- Company: Join a dynamic team delivering world-class operations for landmark sporting events.
- Benefits: Enjoy competitive salary, 25 days holiday, pension, and private medical insurance.
- Other info: Work at Wembley Stadium with travel across the UK & Ireland.
- Why this job: Be part of an exciting international event and make a real impact.
- Qualifications: Experience in managing operations at major venues and strong stakeholder relationship skills.
The predicted salary is between 50000 - 60000 € per year.
This role coordinates venues, Host Cities and mobility teams to deliver best-in-class Zone Ex operations at all 9 venues, building on existing operations and elevating them to provide a safe, welcoming, inclusive and entertaining experience on arrival.
Responsibilities
- Develop a clear set of roles and responsibilities with partner organisations.
- Build and maintain effective stakeholder relationships.
- Develop best-in-class concepts for Zone Ex at 9 venues, in collaboration with Host Cities, venues, transport operators, Safety & Security teams and relevant policing authorities.
- Plans to integrate:
- Pedestrian routing
- Signage and wayfinding
- Elevated experience activities, such as music, branding, food and beverage and activations
- Community protection, including cleaning and wet spot prevention
- Outer security perimeter plans
- Last KM transport operations
- Local area traffic management plans
- Communications plans and digital integration
- C3 structures
- Work with stakeholders to deliver the concepts.
- Ensure delivery against timelines, budgets and operational requirements.
- Demonstrate inclusive behaviours that support a respectful, safe and collaborative work environment.
- Represent the values of UK&I 2028 in all interactions.
- Comply with relevant processes, including safeguarding and safety.
- Manage and support team performance.
- Provide direction and decision-making in a fast-paced environment.
- Create an inclusive and high-performing team culture.
Based at Wembley Stadium, with travel across the UK & Ireland as required. 2026: 3 days/week onsite; 2027: 3–4 days/week onsite; 2028: Full-time onsite during tournament delivery.
Qualifications
- Knowledge and experience of developing and managing Zone Ex operations at major venues and/or events.
- Technical Skills
- Understanding of Green Guide and application to Zone Ex.
- Understanding of crowd dynamics.
- Understanding of public transport operations and traffic management.
- Experience working in complex multi-agency stakeholder environments.
- Budget management and prioritisation.
- Project and portfolio management.
How you’ll succeed
- Adaptable – leads in complex environments.
- Catalyst – enables and motivates others.
- Critical Thinker – makes sound decisions.
Benefits
- Competitive salary and benefits (including 25 days holiday, pension and private medical insurance).
- Opportunity to be part of a landmark international sporting event.
- Everyone is welcome.
External Operations Manager in London employer: UK & Ireland 2028
As an External Operations Manager at Wembley Stadium, you will join a dynamic team dedicated to delivering exceptional experiences at one of the UK's most iconic venues. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional growth while being part of a landmark international sporting event. With competitive benefits, including generous holiday allowances and private medical insurance, we prioritise your well-being and career development in a fast-paced, rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land External Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their operations and how you can contribute to making them even better. Tailor your responses to show how your experience aligns with their needs, especially in managing complex stakeholder environments.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your adaptability and critical thinking skills, as these are key for roles in fast-paced environments like Zone Ex operations.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to be part of something big. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace External Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing Zone Ex operations. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Stakeholder Skills:Since building effective relationships is key, share examples of how you've successfully collaborated with various stakeholders in past roles. We love seeing how you can bring people together to achieve common goals!
Demonstrate Your Adaptability:This role requires someone who can thrive in fast-paced environments. Use your application to illustrate times when you've had to adapt quickly and make sound decisions under pressure. We’re all about that flexibility!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at UK & Ireland 2028
✨Know Your Venues
Familiarise yourself with the specific venues you'll be working with. Research their layouts, past events, and any unique challenges they face. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Stakeholder Relationships Matter
Prepare to discuss how you’ve built and maintained effective relationships with various stakeholders in previous roles. Think of specific examples where your communication skills made a difference, as this is crucial for the External Operations Manager position.
✨Showcase Your Adaptability
Be ready to share instances where you've successfully navigated complex environments. Highlight your ability to adapt quickly and lead teams through challenges, as this role demands a flexible approach in fast-paced situations.
✨Demonstrate Inclusivity
Since the job emphasises creating a welcoming environment, come prepared with examples of how you've fostered inclusivity in your previous roles. Discuss how you can contribute to a respectful and collaborative team culture, aligning with the values of UK&I 2028.
