At a Glance
- Tasks: Lead the digital volunteer management system for UEFA EURO 2028, enhancing volunteer experiences.
- Company: Join the local organising committee for UEFA EURO 2028, a landmark sporting event.
- Benefits: Competitive salary, 25 days holiday, pension, and private medical insurance.
- Other info: Inclusive workplace welcoming diverse backgrounds and career paths.
- Why this job: Be part of a historic event while shaping the future of volunteer engagement.
- Qualifications: Experience with digital systems and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Wembley Stadium, London (with travel across the UK & Ireland)
Contract: Fixed-term | October 2026 – Summer 2028
About UK & Ireland 2028 Limited
UK & Ireland 2028 Limited is the local organising committee responsible for delivering UEFA EURO 2028 across the UK & Ireland. We work on behalf of the five Football Associations and in partnership with governments, host cities, stadiums and delivery partners to plan and deliver the tournament safely, inclusively and to world-class standards.
About UEFA EURO 2028
UEFA EURO is one of the world’s largest sporting events. In 2028, it will be hosted across multiple cities in the UK & Ireland, requiring large-scale coordination across transport, infrastructure, stadiums and public services. UEFA owns the tournament and sets requirements; UK & Ireland 2028 Limited is responsible for delivering it locally.
The Role
The EURO 2028 volunteer programme will have a digital focus throughout the end-to-end volunteer journey. This is a unique opportunity to define how technology enables the recruitment, engagement and experience of 13,000 volunteers across eight Host Cities and four Nations. As Volunteer Systems Manager, you will play a central role in bringing this vision to life by designing and delivering the systems that sit at the heart of the programme. You’ll shape how the volunteer management system and mobile application are used, creating simple, effective and scalable solutions that work for both volunteers and delivery teams.
What you’ll be doing:
- Leads on the configuration and ongoing management of the volunteer management system (Rosterfy), ensuring it is set up to support all stages of the volunteer journey.
- Works closely with the Volunteer Management team to understand their needs and translate them into clear, effective system processes and workflows.
- Ensures the system setup balances event requirements with platform capabilities, making best use of available functionality.
- Identifies and implements solutions to improve efficiency, reduce manual work and enhance the overall volunteer experience.
- Supports integration with other event systems, working with ICT and external providers to ensure smooth data flow and compatibility.
- Provides clear guidance and support to the Volunteer Management team, helping them use the system effectively and confidently.
- Ensure data is managed accurately and securely across the volunteer lifecycle.
- Develop and deliver training, guidelines, webinars and onboarding sessions to ensure volunteer teams are confident using ICT systems.
- Ensure that all ICT milestones defined by the Volunteer Management team are monitored and delivered on time.
What we’re looking for:
Essential experience and skills:
- Strong understanding of how to use and configure digital systems to support large-scale programmes or operations.
- Confident working with digital platforms and systems, with the ability to take ownership and drive improvements.
- Experience of establishing trusted relationships at all levels.
Why apply?
We offer a competitive salary and benefits (including 25 days holiday, pension and private medical insurance), alongside the opportunity to be part of a landmark international sporting event.
Location & Working Pattern
Based at Wembley Stadium, with travel across the UK & Ireland as required.
- 2026: 3 days/week onsite
- 2027: 3–4 days/week onsite
Everyone is welcome
We’re hiring for excellence through inclusion. We’re building a skilled, values-led workforce that reflects the diversity of the UK and Ireland. We encourage applications from all backgrounds and don’t expect a traditional career path. We’re happy to make reasonable adjustments—please contact careers@uki2028.com. All roles are subject to appropriate DBS checks.
Volunteer Systems Manager employer: UK & Ireland 2028 Limited
UK & Ireland 2028 Limited is an exceptional employer, offering a unique opportunity to be part of the historic UEFA EURO 2028 tournament at the iconic Wembley Stadium. With a strong commitment to inclusivity and employee growth, we provide competitive benefits, including generous holiday allowances and private medical insurance, while fostering a collaborative work culture that values diverse perspectives. Join us in shaping a world-class volunteer experience across the UK and Ireland, where your contributions will make a meaningful impact on one of the largest sporting events globally.
Contact Details:
UK & Ireland 2028 Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Systems Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those involved with volunteer programmes or large events. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or through online platforms, be ready to discuss how your experience aligns with their needs. Tailor your pitch to highlight your digital systems expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After any meeting or interview, drop a quick thank-you note. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s the best way to ensure we get your details and consider you for the Volunteer Systems Manager role.
We think you need these skills to ace Volunteer Systems Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Volunteer Systems Manager. We want to see how you can bring your unique flair to our digital volunteer programme!
Showcase Your Digital Savvy:Since this role is all about using and configuring digital systems, don’t hold back on showcasing your tech skills! Share specific examples of how you've successfully managed or improved digital platforms in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at UK & Ireland 2028 Limited
✨Know Your Systems
Make sure you have a solid understanding of volunteer management systems, especially Rosterfy. Familiarise yourself with its features and how it can enhance the volunteer experience. This will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
Since this role involves establishing trusted relationships, be prepared to share examples of how you've successfully collaborated with teams in the past. Highlight your communication skills and how you’ve built rapport with various stakeholders.
✨Prepare for Scenario Questions
Think about potential challenges you might face in managing a large-scale volunteer programme. Prepare to discuss how you would approach these situations, focusing on problem-solving and efficiency improvements. This will demonstrate your proactive mindset.
✨Emphasise Your Training Experience
The role requires developing training and onboarding sessions. Be ready to talk about any previous experience you have in training others, especially in using digital systems. Share specific examples of how you made complex information accessible and engaging.
