At a Glance
- Tasks: Manage ICT services for UEFA EURO 2028, ensuring smooth operations and high performance.
- Company: Join the local organising committee for one of the world's largest sporting events.
- Benefits: Competitive salary, 25 days holiday, pension, and private medical insurance.
- Other info: Dynamic role with travel across the UK & Ireland and opportunities for growth.
- Why this job: Be part of a landmark event and make a real impact in sports management.
- Qualifications: Experience in managing ICT relationships and driving performance through KPIs.
The predicted salary is between 63000 - 77000 £ per year.
Location: Wembley Stadium, London (with travel across the UK & Ireland)
Contract: Fixed-term | ASAP– Summer 2028
About UK & Ireland 2028 Limited
UK & Ireland 2028 Limited is the local organising committee responsible for delivering UEFA EURO 2028 across the UK & Ireland. We work on behalf of the five Football Associations and in partnership with governments, host cities, stadiums and delivery partners to plan and deliver the tournament safely, inclusively and to world-class standards.
About UEFA EURO 2028
UEFA EURO is one of the world’s largest sporting events. In 2028, it will be hosted across multiple cities in the UK & Ireland, requiring large-scale coordination across transport, infrastructure, stadiums and public services. UEFA owns the tournament and sets requirements; UK & Ireland 2028 Limited is responsible for delivering it locally.
The Role
The UK & Ireland 2028 Service Delivery Manager is the key relationship manager between UK&I and our outsourced delivery partner for ICT services (Cognizant), along with UEFA ICT. They will provide strategic direction, along with day-to-day trouble shooting and escalations to ensure that the ICT service delivered is fit for purpose for an Organising Committee of a large-scale tournament such as UEFA EURO 2028.
What you’ll be doing
- SLA & KPI Management: Monitor performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure targets are consistently met.
- Client Relationship Management: Act as the primary point of contact for ICT escalations amongst UK&I 2028 employees, whilst leading regular service reviews, managing expectations, and addressing escalations with our ICT service provider (Cognizant).
- Incident & Problem Resolution: Oversee critical incidents, coordinate outsourced delivery partner response during outages, and drive root cause analysis (RCA) to prevent future disruptions.
- Continuous Improvement: Identify operational bottlenecks, enforce standard operating procedures (SOPs), and apply best-practice frameworks like ITIL in conjunction with the third-party delivery partner.
- Resource & Financial Management: Manage service delivery budgets, forecast resource needs, and optimise cost efficiency.
- Change: Run the ICT change process across UK&I and potentially the Tournament Venue Change Process as it is developed.
- Team Leadership: Lead cross-functional teams, support onboarding, and oversee employee ICT usage.
- Service Availability: Ensuring system uptime, reliability, and business continuity across all delivered services.
- Governance & Compliance: Ensuring all operations strictly adhere to regulatory standards, security policies, and internal governance frameworks (e.g., ISO, GDPR).
What we’re looking for
Essential experience and skills:
- Managing an external relationship with an ICT third party supplier.
- Experience developing and using KPIs to drive performance.
- A proactive hands‑on approach to ICT problem solving.
- Experience gathering customer needs and working with supplier to deliver.
- Working within defined budgets.
- Experience in incident and change management.
Technical Skills
- Advanced report‑writing skills including ability to produce high‑quality documents.
- Proven ability to manage a complex workstream including Project management and risk management.
- Strong presentation skills (creation and delivery).
Please see the attached role profile for full details.
How you’ll succeed
- Adaptable – leads in complex environments.
- Catalyst – enables and motivates others.
- Critical Thinker – makes sound decisions.
- Inclusion – creates inclusive team environments.
- Performance Focus – drives results and standards.
- Positive Impact – shows resilience and solutions focus.
- Pride – sets and upholds standards.
- Relationship Manager – builds trusted partnerships.
These strengths may be assessed during application, assessment and interview.
Why apply?
We offer a competitive salary and benefits (including 25 days holiday, pension and private medical insurance), alongside the opportunity to be part of a landmark international sporting event.
Location & Working Pattern
Based at Wembley Stadium, with travel across the UK & Ireland as required.
- 2026: 3 days/week onsite
- 2027: 3–4 days/week onsite
- 2028: Full‑time onsite during tournament delivery
Application Process
Our process is designed to be clear and fair:
- Application review.
- Online assessment (role dependent).
- Interview(s) – typically first stage via MS Teams and final stage in Wembley Stadium.
- Offer.
We aim to keep candidates informed throughout.
Everyone is welcome
We’re hiring for excellence through inclusion. We’re building a skilled, values‑led workforce that reflects the diversity of the UK and Ireland. We encourage applications from all backgrounds and don’t expect a traditional career path. We’re happy to make reasonable adjustments—please contact careers@uki2028.com. All roles are subject to appropriate DBS checks.
Service Delivery Manager employer: UK & Ireland 2028 Limited
UK & Ireland 2028 Limited is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the lead-up to UEFA EURO 2028. With a strong emphasis on employee growth and development, team members are encouraged to take ownership of their roles while benefiting from comprehensive support and resources. The company's commitment to local engagement and accountability ensures that employees feel valued and integral to the success of this prestigious event.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
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We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
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How to prepare for a job interview at UK & Ireland 2028 Limited
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In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like UK & Ireland 2028 Limited will want to see.
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Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at UK & Ireland 2028 Limited.
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Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at UK & Ireland 2028 Limited. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
