At a Glance
- Tasks: Coordinate guest operations for UEFA EURO 2028 across 9 stadiums, ensuring a top-notch experience.
- Company: Join the local organising committee for one of the world's largest sporting events.
- Benefits: Competitive salary, 25 days holiday, pension, and private medical insurance.
- Other info: Diverse and inclusive workplace with opportunities for growth and travel.
- Why this job: Be part of a landmark event and gain invaluable experience in the events industry.
- Qualifications: Experience in event coordination and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Wembley Stadium, London (with travel across the UK & Ireland)
Contract: Fixed-term | September 2026 – Summer 2028
About UK & Ireland 2028 Limited
UK & Ireland 2028 Limited is the local organising committee responsible for delivering UEFA EURO 2028 across the UK & Ireland. We work on behalf of the five Football Associations and in partnership with governments, host cities, stadiums and delivery partners to plan and deliver the tournament safely, inclusively and to world‑class standards.
About UEFA EURO 2028
UEFA EURO is one of the world’s largest sporting events. In 2028, it will be hosted across multiple cities in the UK & Ireland, requiring large‑scale coordination across transport, infrastructure, stadiums and public services.
The Role
The Euro 2028 Guest Operations Coordinator assists in the planning and coordination of Guest Management & Protocol operations at the 9 stadiums. They will support in producing operational documents, development of procedures and training documents, ensuring that the teams onsite can deliver a seamless, high‑quality guest experience.
What you’ll be doing:
- Support the Senior Guest Operations and Protocol Manager in the planning, delivery and execution of guest management operation across 9 stadiums.
- Lead operational planning for 5 assigned stadiums.
- Conduct stadium site visits and coordinate with relevant project teams. This will involve travel around UK & Ireland and onsite support at other UEFA events.
- Coordinate the guest host programme for hospitality products, including contracts, budgets, communication efficiency and long‑term stakeholder engagement.
- Ensuring required levels of service for UEFA VIP guest target groups are appropriately planned for and delivered accordingly.
- Coordinate all logistical requirements across venues, including office setup, staffing plans, site visits, shift schedules, uniforms and guest host/volunteer placements.
- Prepare operational manuals and key documentation such as flow charts, dot plans, mappings and venue delivery plans.
- Liaise with key projects and other Guest Management & Protocol pillars to ensure communication lines and procedures to ensure deliverables.
What we’re looking for:
Essential experience and skills:- Experience working in an administrative and coordination-focused role within the events industry.
- Experience supporting guest services or customer‑facing operations within large‑scale environments.
- Ability to manage multiple tasks or projects effectively while maintaining attention to detail.
- Ability to work accurately and adapt positively within changing operational environments.
- Strong Microsoft Office skills, including PowerPoint, Excel and Word.
- Demonstrable organisational skills with the ability to manage multiple priorities and maintain attention to detail.
Why apply?
We offer a competitive salary and benefits (including 25 days holiday, pension and private medical insurance), alongside the opportunity to be part of a landmark international sporting event.
Location & Working Pattern:
Based at Wembley Stadium, with travel across the UK & Ireland as required. Travel will be required for site visits as required and for onsite support at other UEFA events.
2026: 3 days/week onsite
2027: 3–4 days/week onsite
Everyone is welcome
We’re building a skilled, values‑led workforce that reflects the diversity of the UK and Ireland. We encourage applications from all backgrounds and don’t expect a traditional career path. We’re hiring for excellence through inclusion. We’re happy to make reasonable adjustments—please contact careers@uki2028.com. All roles are subject to appropriate DBS checks.
Guest Operations Coordinator employer: UK & Ireland 2028 Limited
UK & Ireland 2028 Limited is an exceptional employer, offering a unique opportunity to be part of the prestigious UEFA EURO 2028 event. With a focus on inclusivity and diversity, we provide a supportive work culture that values every team member's contribution, alongside competitive benefits such as 25 days holiday and private medical insurance. Located at the iconic Wembley Stadium, employees will enjoy dynamic growth opportunities through hands-on experience in large-scale event coordination across the UK and Ireland.
Contact Details:
UK & Ireland 2028 Limited Recruitment Team
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We think this is how you could land Guest Operations Coordinator
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We think you need these skills to ace Guest Operations Coordinator
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In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
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