Regional Estates Manager Ref. 3778 in London

Flexible working: we support a variety of flexible working patterns including full time, part time, compressed hours and flexible start and finish times. Due to the sensitive nature of the role, home or remote working opportunities are not possible.

About us: MI5 keeps the country safe from serious threats like terrorism and attempts by states to harm the UK, its people and way of life. We carry out investigations by obtaining, analysing, and assessing intelligence, and then work with a range of partners including MI6 and GCHQ to disrupt these threats. Through our protective security arm, we provide advice and guidance to government, businesses and other organisations about how to keep themselves safe. A role in MI5 means you'll do unique and challenging work in a supportive and encouraging environment, making a real difference to UK national security.

The role: As a Regional Estates Manager, you’ll ensure our estate supports operational needs across London and regional sites across the UK (around 3 days travel per month). Acting as the central point of coordination, you’ll work with customers, suppliers and internal teams to ensure facilities services are delivered in line with requirements. This is a relationship-led role, where success comes from understanding customer needs, maintaining strong partnerships and ensuring the right people are engaged at the right time. You won’t be expected to diagnose or fix issues. Instead, you’ll take ownership of problems, working with facilities management providers, contractors and stakeholders to coordinate responses and drive resolution. Operating with a high degree of autonomy, you’ll oversee service delivery across your portfolio. This includes monitoring performance against service levels, managing supplier relationships and ensuring contracts deliver value and meet agreed standards. You’ll act as an escalation point for issues, bringing together the right expertise to resolve problems and maintain continuity of service. Day to day, you’ll engage a wide range of stakeholders, contribute to governance forums and provide clear updates on performance, risks and priorities. You’ll also provide leadership to your team, supporting consistent delivery across the estate while ensuring services remain safe, compliant and aligned to business needs.

About you: You’re an experienced estates or facilities professional with a strong focus on relationships, service delivery and getting things done through others. Your background may include estates management, facilities management, property or a similar environment where you’ve worked across supplier and stakeholder networks. You can understand business related challenges, take ownership and connect the right people to resolve them effectively. You’re comfortable managing facilities management contracts, holding suppliers to account and ensuring agreed standards are met. You’re confident operating in a complex organisation, where priorities can shift and there are often multiple ways to achieve an outcome. You apply sound judgement when balancing customer needs with operational requirements, cost and compliance. You’re a clear, practical communicator who can build trust with a wide range of stakeholders, from on-site users to senior leaders and external partners. You’re organised, reliable and able to manage competing demands while maintaining a high standard of delivery. You may already have experience leading others or be ready to take that next step. In either case, you’re comfortable providing direction and support, contributing to a collaborative team environment while taking full accountability for your own work.

Training and development: We’re committed to supporting your development as you build your experience across estates management within a complex operational environment. When you join, you’ll receive a structured induction to the organisation, your team and the estate you’ll be responsible for. This will help you understand how services are delivered and where your role adds value. You’ll be supported by your line manager and colleagues to develop confidence in managing supplier relationships, navigating governance processes and delivering through others. As part of your role, you’ll also have access to training aligned to estates and safety practice, including areas such as working at height, water systems management and health and safety. Ongoing development is shaped through experience as much as formal learning. You’ll build knowledge by working across a varied estate, engaging with stakeholders and handling operational challenges. Over time, you’ll strengthen your ability to manage contracts, balance competing priorities and make sound, proportionate decisions. There are also opportunities to develop leadership capability, whether you’re new to managing others or looking to build on existing experience. This includes access to leadership and management training, alongside peer support and learning from others across the estates community.

Rewards and benefits: You’ll receive a starting salary of £64,844 plus other benefits including:

• 25 days of annual leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays
• Opportunities to be recognised through our employee performance scheme
• Dedicated development budget
• Interest-free season ticket loan (travel and parking)
• Excellent pension scheme
• Cycle to work scheme
• Facilities such as a gym, restaurant, and on-site coffee bars (at some locations)
• Paid parental and adoption leave

Equal opportunities: At MI5 diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds. Find out more about our culture, working environment and diversity on our website.

We’re disability confident: MI5 is proud to have achieved Leader status within the Department for Work and Pensions Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain, and develop disabled people. Being Disability Confident, we aim to offer a fair and proportionate number of person-to-person interviews to any candidate who self-identifies as disabled and meets the essential criteria for the role. This is our ‘Offer of Interview’ (OOI). To secure an interview for this vacancy, the essential criteria (in order of application process) are:

• You'll be required to reach the minimum pass mark for the online Situational Judgement Test (SJT), which assesses criteria important for all roles in our organisation
• Working knowledge of Estates Management in the corporate environment. To be assessed at application form sift
• Ability to safely access and work in plant rooms with restricted access, including climbing ladders and navigating uneven or confined environments, using appropriate equipment and following safety procedures. To be assessed at application form sift