Delivery Manager Ref. 3724

Flexible working: we support full-time, part-time, compressed, and other flexible working patterns. Due to the nature of the role, opportunities for home or remote working are limited.

About us: MI5 keeps the country safe from serious threats like terrorism and attempts by states to harm the UK, its people and way of life. We carry out investigations by obtaining, analysing, and assessing intelligence, and then work with a range of partners including MI6 and GCHQ to disrupt these threats. Through our protective security arm, we provide advice and guidance to government, businesses and other organisations about how to keep themselves safe. A role in MI5 means you'll do unique and challenging work in a supportive and encouraging environment, making a real difference to UK national security.

The role: As a Delivery Manager, you’ll lead the delivery of complex digital, data and Artificial Intelligence (AI) enabled products that contribute directly to protecting the UK. Working within multidisciplinary product teams, you’ll ensure tools, platforms and services are delivered securely, reliably and in line with operational need. You’ll take ownership of delivery across one or more products, working closely with product leads, engineers and designers to plan work, manage priorities and maintain momentum. You’ll be accountable for delivery outcomes, delivery plans, managing risks and ensuring teams are set up to succeed in demanding and fast moving environments. Much of the work sits within our mission and data landscape. You’ll oversee delivery of mission services, data platforms and decision support tools, where security, ethics and operational resilience are as important as pace and innovation. Day to day, you’ll lead delivery methods, maintain delivery plans and Risk, Assumptions, Issues and Dependencies Logs (RAID logs), and actively manage dependencies across teams and suppliers. You’ll engage with stakeholders at multiple levels, providing clear updates on progress, risks and options, and supporting informed decision making. The scope of the role is deliberately broad. You’ll work across multiple teams and workstreams, engage with supplier partners and contribute to delivery oversight across the wider portfolio. You’ll also line manage Associate or Graduate Delivery Managers, supporting their development and helping build delivery capability across MI5. With strong organisational support and opportunities to develop further, this role offers the chance to play a key leadership role in some of the most important digital delivery work in government.

About you: You’re an experienced delivery professional who is confident leading teams, managing complexity and taking accountability for outcomes. You have experience delivering digital or technology enabled work in complex environments and are comfortable making decisions under pressure. You work effectively with a wide range of people and communicate confidently with technical teams, product leads and senior stakeholders. You can manage expectations around scope, risks and timescales, planning rigorously while adapting delivery approaches when circumstances change. You have a strong understanding of Agile and product centric delivery approaches and know how to apply them in practice. While you don’t need to be a deep technical specialist, you’re comfortable working in data or software intensive environments and understand the delivery considerations they bring. You’re also a people leader. Supporting and developing others matters to you, and you create an environment where teams feel trusted, accountable and empowered. You’re motivated by improving ways of working, delivering meaningful outcomes and contributing to work that directly supports national security.

Training and development: We’re committed to supporting your continued development as a delivery leader. On joining, you’ll receive an induction to your portfolio, teams and delivery context, helping you understand how your role fits within the wider organisation and mission. You’ll have access to development opportunities aligned with the Government Digital and Data Profession Capability Framework. This includes support to deepen your expertise in Agile delivery, product delivery and operational management, through a combination of formal training, coaching and peer learning. Alongside formal learning, you’ll benefit from peer networks, delivery communities of practice and a culture that encourages reflection and continuous improvement. Development focuses on sustaining high quality delivery and supporting you to grow as a confident, effective leader over time.

Rewards and benefits: You’ll receive a starting salary of £73,222 plus other benefits including: 25 Days Annual Leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays, opportunities to be recognised through our employee performance scheme, dedicated development budget, interest-free season ticket loan, excellent pension scheme, cycle to work scheme, facilities such as a gym, restaurant, and on-site coffee bars (at some locations), paid parental and adoption leave.

Equal opportunities: At MI5 diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds.