At a Glance
- Tasks: Support sales by managing renewals and providing top-notch customer service.
- Company: Join Ignition, a fast-growing cybersecurity company shaping the future of digital security.
- Benefits: Enjoy 24-29 days holiday, healthcare perks, and a supportive work environment.
- Other info: Dynamic workplace with opportunities for career growth and development.
- Why this job: Be part of an ambitious team driving innovation in cybersecurity.
- Qualifications: Customer service experience and strong organisational skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Successful candidates will join Ignition, a high growth cybersecurity organisation and the performance engine behind next‑generation security technologies. You will work alongside an incredible team of people, in a supportive and inclusive working environment, with opportunities for promotion and career development. Founded in 2015 and acquired by Exclusive Networks in 2021, Ignition has grown rapidly by focusing on emerging, cloud and SaaS‑based cybersecurity technologies. From the first spark of innovation, we accelerate promising technologies into category leaders, transforming breakthrough and AI‑driven cybersecurity into trusted, market‑ready solutions. This is a role for people who want to be part of a driven, trusted, and ambitious organisation, shaping the future of cybersecurity while helping partners and customers build a totally trusted digital future.
Duties and Responsibilities
- Provide internal sales support to help Ignition deliver a high‑quality sales service and become the "go-to" security software distributor.
- Create and provide administration of quotations.
- Manage renewal orders, checking they are complete and accurate.
- Advise partners on their customers’ upcoming renewals and ensure all relevant information is provided.
- Track quotes and orders from start to finish.
- Work to KPIs and SLAs for the turnaround of all quotations and orders.
- Direct inbound sales opportunities to the relevant teams.
- Liaise with customers to manage delivery expectations.
- Work with our finance team and suppliers to ensure deadlines are met.
- Input and maintain data on Salesforce to ensure reports are accurate.
- Understand and manage the distribution sales process.
- Some travel may be required to attend external events.
- Any ad hoc duties as defined by your line manager.
Qualifications and Experience
- Confident, outgoing, personable with previous customer service and/or administration experience.
- Self‑motivated, organised, structured, deadline driven with excellent time‑management skills.
- Strong numerical skills and attention to detail.
- Flexible approach and enjoy working in a team, fostering a positive environment.
- Articulate with excellent communication and interpersonal skills.
- Customer‑service driven, developing excellent relationships.
- Education up to A‑levels or equivalent standard.
- Good working knowledge of Microsoft Office (Word, Excel, Outlook).
- Previous quoting experience would be ideal but not essential.
- Previous CRM experience would be ideal but not essential.
Why Work for Us
We are people‑focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth. Our mission is to drive the transition to a totally trusted digital world for all people and organisations.
Benefits
- 24 days holidays rising to 29 with each year of service.
- Additional day off for your birthday.
- Healthcare – cash plan through Paycare and employee perks/discounts.
- Employee assistance programme.
- Auto‑enrolment pension scheme.
- Long‑service awards.
- Employee referral scheme.
- Coffee shop, canteen and gym on site.
- Free parking on site.
Equal Opportunity Employer
Ignition Technology is a proud Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, believing this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, colour, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.
Renewals Administrator in Farnborough employer: UK Ignition Technology Ltd
Ignition is an exceptional employer that fosters a supportive and inclusive work culture, offering ample opportunities for career development and promotion within the rapidly growing cybersecurity sector. With a strong focus on employee well-being, benefits such as 24 days of holiday, healthcare plans, and on-site amenities like a gym and coffee shop enhance the overall work experience, making it an ideal place for those looking to make a meaningful impact in a dynamic environment.
Contact Details:
UK Ignition Technology Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Administrator in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current employees at Ignition on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Renewals Administrator role.
✨Tip Number 2
Prepare for the interview by understanding Ignition's mission and values. Show us that you’re not just looking for a job, but that you genuinely want to be part of our journey in shaping the future of cybersecurity.
✨Tip Number 3
Practice your communication skills! As a Renewals Administrator, you'll need to articulate clearly with partners and customers. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Ignition.
We think you need these skills to ace Renewals Administrator in Farnborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Renewals Administrator role. Highlight any customer service or administration experience you have, as well as your attention to detail and organisational skills.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about joining Ignition. Share specific examples of how you've excelled in similar roles and how you can contribute to our mission of creating a trusted digital future.
Showcase Your Communication Skills:Since this role involves liaising with customers and partners, make sure your written application showcases your excellent communication skills. Be clear, concise, and articulate in your writing to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll be one step closer to joining our amazing team at Ignition!
How to prepare for a job interview at UK Ignition Technology Ltd
✨Know Your Stuff
Before the interview, make sure you understand Ignition's role in the cybersecurity landscape. Familiarise yourself with their products and services, especially those related to cloud and SaaS technologies. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
As a Renewals Administrator, you'll be interacting with partners and customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to build relationships and manage expectations.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage deadlines and ensure accuracy in your work, especially when it comes to handling quotations and renewal orders. Mention any tools or methods you use to stay on top of tasks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career development, or how success is measured in the role. This shows that you're not only interested in the position but also in contributing to the company's growth.
