At a Glance
- Tasks: Lead customer-focused strategies and drive innovation in a digital-first environment.
- Company: Join the UK Hydrographic Office, a leader in maritime data solutions with over 230 years of experience.
- Benefits: Full-time role with opportunities for professional growth and a chance to shape the future of maritime services.
- Other info: Be part of a dynamic executive team driving change in the maritime sector.
- Why this job: Make a real impact on global maritime safety and customer experience while leading a high-performing team.
- Qualifications: Proven leadership in customer strategy and business development within a digital context.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Chief Customer Officer role at UK Hydrographic Office.
About the Organisation
The UK Hydrographic Office (UKHO) is a world‑leading centre for hydrography with over 230 years of experience. Our maritime data solutions support safe, secure and thriving oceans. We fulfil the UK government’s Safety of Life at Sea obligations and are relied upon by defence users, government and global shipping. Working with partners across the globe, we source, process and provide access to data from the seabed to the surface. This data is shared with a wide range of users to help unlock a deeper understanding of the world’s oceans and make the best of the marine environment. Supporting safe navigation is at the heart of what we do. Through our ADMIRALTY portfolio, we provide a leading range of navigational products and services which are trusted by over 90% of large ships trading internationally today.
Job Summary
The Chief Customer Officer will be a full member of the UKHO’s Executive Leadership Team, contributing to the UKHO’s wider strategic direction and leadership, helping to shape the digital future of the organisation. The role leads the customer‑focused commercial strategy, including business development, customer experience and product strategy, satisfying defence customer needs while fulfilling our public task. This role will sustain a healthy level of commercial returns from our established merchant shipping market, whilst developing adjacent markets that build out from the core ADMIRALTY navigation business. We will exploit the potential of our data assets and expertise as we evolve into a fully digital service provider and data‑centric organisation.
Key Responsibilities
- Bring commercial insight, experience and expertise to the UKHO Executive Leadership Team and contribute fully to the overall strategic management of the UKHO, especially in all areas of customer, market and ADMIRALTY business development.
- Provide empowering and inspiring leadership, creating a culture of trust as a platform for promoting innovation, creativity and diversity of thought; and build, develop and motivate a high‑performing team.
- Deliver the UKHO’s sales revenue and gross margin targets, enhancing the UKHO’s ADMIRALTY digital products and services to ensure our trusted brand remains the choice of the world’s mariners, remains competitive, and continues to adapt to reflect the developing needs of the maritime sector undergoing rapid digital transformation.
- Be the lead ‘Customer Champion’ for the UKHO, ensuring that our customers are at the centre of everything we do, embedding a customer‑focused culture throughout the organisation.
Seniority Level: Director
Employment Type: Full‑time
Job Function: Marketing, Customer Service, and Management; Transportation, Logistics, Supply Chain and Storage; Government Relations Services
Location: Taunton, England, United Kingdom
Chief Customer Officer in Taunton employer: UK Hydrographic Office
The UK Hydrographic Office (UKHO) is an exceptional employer, offering a dynamic work environment that champions data-driven decision-making and innovation. With a strong focus on employee growth, the company provides opportunities for professional development within a collaborative culture that values diverse perspectives. Located in Taunton, the hybrid working model allows for flexibility while contributing to critical maritime safety and defence initiatives, making it a rewarding place to advance your career as a Senior Data Architect.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Customer Officer in Taunton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UK Hydrographic Office. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UK Hydrographic Office before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Chief Customer Officer in Taunton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UK Hydrographic Office:Your cover letter is your chance to shine! Tell us why you want to work at UK Hydrographic Office specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UK Hydrographic Office!
How to prepare for a job interview at UK Hydrographic Office
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
