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For Companies At a Glance
- Tasks: Lead customer-focused strategies and drive innovation in a digital-first environment.
- Company: Join the UK Hydrographic Office, a leader in maritime data solutions with over 230 years of experience.
- Benefits: Full-time role with opportunities for professional growth and a chance to shape the future of maritime services.
- Why this job: Make a real impact on global maritime safety and customer experience while leading a high-performing team.
- Qualifications: Proven leadership in customer strategy and business development within a digital context.
- Other info: Be part of a dynamic executive team driving change in the maritime sector.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Chief Customer Officer role at UK Hydrographic Office.
About the Organisation
The UK Hydrographic Office (UKHO) is a world‑leading centre for hydrography with over 230 years of experience. Our maritime data solutions support safe, secure and thriving oceans. We fulfil the UK government’s Safety of Life at Sea obligations and are relied upon by defence users, government and global shipping. Working with partners across the globe, we source, process and provide access to data from the seabed to the surface. This data is shared with a wide range of users to help unlock a deeper understanding of the world’s oceans and make the best of the marine environment. Supporting safe navigation is at the heart of what we do. Through our ADMIRALTY portfolio, we provide a leading range of navigational products and services which are trusted by over 90% of large ships trading internationally today.
Job Summary
The Chief Customer Officer will be a full member of the UKHO’s Executive Leadership Team, contributing to the UKHO’s wider strategic direction and leadership, helping to shape the digital future of the organisation. The role leads the customer‑focused commercial strategy, including business development, customer experience and product strategy, satisfying defence customer needs while fulfilling our public task. This role will sustain a healthy level of commercial returns from our established merchant shipping market, whilst developing adjacent markets that build out from the core ADMIRALTY navigation business. We will exploit the potential of our data assets and expertise as we evolve into a fully digital service provider and data‑centric organisation.
Key Responsibilities
- Bring commercial insight, experience and expertise to the UKHO Executive Leadership Team and contribute fully to the overall strategic management of the UKHO, especially in all areas of customer, market and ADMIRALTY business development.
- Provide empowering and inspiring leadership, creating a culture of trust as a platform for promoting innovation, creativity and diversity of thought; and build, develop and motivate a high‑performing team.
- Deliver the UKHO’s sales revenue and gross margin targets, enhancing the UKHO’s ADMIRALTY digital products and services to ensure our trusted brand remains the choice of the world’s mariners, remains competitive, and continues to adapt to reflect the developing needs of the maritime sector undergoing rapid digital transformation.
- Be the lead ‘Customer Champion’ for the UKHO, ensuring that our customers are at the centre of everything we do, embedding a customer‑focused culture throughout the organisation.
Seniority Level: Director
Employment Type: Full‑time
Job Function: Marketing, Customer Service, and Management; Transportation, Logistics, Supply Chain and Storage; Government Relations Services
Location: Taunton, England, United Kingdom
Chief Customer Officer in Taunton employer: UK Hydrographic Office
Contact Detail:
UK Hydrographic Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Customer Officer in Taunton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the UK Hydrographic Office. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s mission and values. Show us how your vision aligns with the UKHO's goals, especially around customer experience and digital transformation. We love it when candidates are genuinely passionate about what we do!
✨Tip Number 3
Don’t just talk about your past experiences; bring them to life! Use specific examples that highlight your leadership skills and customer-focused strategies. We want to see how you’ve made an impact in previous roles and how you can do the same for us.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining the UKHO team and contributing to our mission of safe navigation.
We think you need these skills to ace Chief Customer Officer in Taunton
Some tips for your application 🫡
Show Your Passion for Customer Focus: When writing your application, make sure to highlight your passion for customer experience. We want to see how you’ve put customers at the heart of your previous roles and how that aligns with our mission at UKHO.
Be Specific About Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use numbers and examples to show how you’ve driven commercial success or improved customer satisfaction in past positions.
Tailor Your Application: Make sure your application speaks directly to the Chief Customer Officer role. We’re looking for someone who can lead and inspire, so reflect on your leadership style and how it can benefit our team at UKHO.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at UK Hydrographic Office
✨Know Your Stuff
Before the interview, dive deep into the UK Hydrographic Office's mission and values. Understand their role in maritime data solutions and how they support safe navigation. This knowledge will help you demonstrate your genuine interest in the organisation and its objectives.
✨Showcase Your Leadership Skills
As a Chief Customer Officer, you'll need to inspire and lead a team. Prepare examples of how you've successfully built and motivated high-performing teams in the past. Highlight your experience in fostering a customer-focused culture and driving innovation within an organisation.
✨Be Data-Driven
Since the role involves evolving into a data-centric organisation, be ready to discuss how you've used data to inform business decisions. Bring specific examples of how you've leveraged customer insights to enhance products or services, especially in a digital context.
✨Ask Thoughtful Questions
Prepare insightful questions that show your understanding of the challenges facing the maritime sector and the UKHO's strategic direction. This not only demonstrates your critical thinking but also your commitment to being a 'Customer Champion' who puts customers at the heart of everything.