Senior Service Manager

Application Deadline
: Tuesday 11th November at 23:55pm

As a
Senior Service Manager
within the Automation Centre, you will liaise with internal and external, senior and 3rd party stakeholders who are helping to deliver the UK government\’s AI vision while transforming the Home Office. Our Automation and Innovation portfolio is implementing the Government\’s Generative AI Framework, turning technological potential into reality.

You will have a strong background and experience in IT Service Management, enjoy working in a fast-paced environment and be proactive and adaptable. Using your strong knowledge and expertise, you will effectively influence change within one of the largest government organisations and have the opportunity to manage national critical services.

What will you be doing?

As a
Senior Service Manager
, your main day to day responsibilities will be;

• Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
• Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
• Effectively communicating and collaborating with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
• Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
• Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services
• Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
• Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately

Your skills for this role

As a
Senior Service Manager
, you\’ll have a demonstrable passion for Service Management, with the following skills or strong
experience in:

• Understanding Service Management and agile methodologies and models.
• Using your understanding of the different communication channels and formats to effectively engage with various audiences, adapting your approach where required.
• Understanding how your current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be identified.
• Using commercial agreements to manage suppliers and ensure that we get the most out of the contract in order to deliver value.
• Ensuring actual costs of running a service are within budget, highlighting any financial risk due to overspend or opportunities due to underspend.

Why join us?

• Exceptional pension
  : Employer contribution of 28.97%.
• Generous leave
  : 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King\’s Birthday.
• Flexible working
  : Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).
• Learning and development
  : Access to training, technical accreditations, and funded qualifications (subject to approval).
• Inclusion and recognition
  : A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.

Learn more about our benefits: Benefits – Home Office Careers

Please note:
This role requires
SC clearance
. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.

Ready to lead and innovate? Click \”Apply\” to access the full job description and salary details.