At a Glance
- Tasks: Lead IT change management for policing services, ensuring smooth transitions and minimal disruptions.
- Company: Join the Home Office Digital team, shaping services for millions across the UK.
- Benefits: Enjoy a competitive salary, generous pension, 25-30 days leave, and flexible working options.
- Other info: Collaborate with diverse teams and stakeholders to drive impactful change.
- Why this job: Make a real difference in public safety while developing your career in a dynamic environment.
- Qualifications: Experience in change management and strong analytical skills are essential.
The predicted salary is between 46062 - 50862 £ per year.
Salary: £46,062 (£50,182 for London roles) plus skills allowance of up to £8,300
Location: Croydon | Liverpool | Manchester | Sheffield
Close Date: 9th April 2026
Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
As a Senior Change Manager, you will play a leading role in the management of IT related Change to Services within Policing as part of the National Law Enforcement Data Portfolio (NLEDP). You will manage raised Changes into production, as implemented by Business Portfolios, Suppliers, Transition, Project Managers and other stakeholders across the Home Office.
You will need to work flexibly to manage Changes. These may be scheduled, or result from an Incident or urgent requirement, and require rigorous assessment following industry best practice. You will have strong analytical, communication and stakeholder management skills as well as an ability to prioritise and implement decisions quickly.
As a Senior Change Manager your main day to day responsibilities will be:
- Reviewing and prioritising changes and communicating the potential impacts clearly, ensuring adequate testing of changes in order to minimise change related service outages and ensure the impact is truly understood.
- Meticulously validating and assessing the risk and impact of all changes, with a focus on complex changes, ensuring correct stakeholders are identified and engaged to ensure the integrity of the services provided and with documented instructions and back out plans, in place.
- Liaising with Incident Management for potential complex Emergency changes, joining technical bridge calls when required and administering the Emergency Change process.
- Assisting in developing policies, processes and procedures in line with best practice to deliver quality services.
- Investigating non-compliance of the Change assurance policies and processes, intervening and chairing discussions where appropriate to improve adherence by all stakeholders.
- Establishing and maintaining strong relationships with Service, Architecture, Integration and Design, Service Management, other identified stakeholders and third-party suppliers to ensure that Change Management KPIs are met and a high quality of service is provided.
- Proactively improving stakeholder understanding of the change process, identifying areas of improvement in operational practices and ensuring lessons learned are captured and used, attending relevant forums and boards and participating in Post Implementation Reviews.
The successful candidate will also be required to cover future services that form part of NLEDP in the integrated Service Model.
Essential skills
You’ll have a demonstrable passion for Change Management of a service, with the following skills or experience:
- Designing, owning and maintaining the process and procedures and proactive development of change management documentation.
- Performing a similar role within the Civil Service or at other organisations with experience of developing and adhering to ITIL v3 / v4 service management processes and procedures.
- Strong communication and interpersonal skills, with a proven ability to communicate effectively and professionally.
- Ability to lead and work as part of a team and to engage effectively with suppliers and customers.
- Excellent analytical and problem-solving skills.
- Strong sense of ownership and drive to follow tasks through to completion.
Why work for us...
Find out more information at: benefits - Home Office careers, but some of the primary ones are:
- A civil service pension with an employer contribution of 28.97%
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- 25 days annual leave on appointment, rising with service to 30 days.
- 8 days of public holidays, plus 1 additional privilege day.
- Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
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Senior Change Manager in Manchester employer: UK Home Office
The Home Office is an exceptional employer, offering a dynamic work environment where you can make a significant impact on national security and public safety. With a strong commitment to employee development, competitive benefits including a generous pension scheme and ample annual leave, and the flexibility of hybrid working arrangements, we foster a culture that values collaboration and innovation. Join us in Croydon, Liverpool, Manchester, or Sheffield, and be part of a team dedicated to delivering high-quality services that support millions across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Change Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the Home Office's recent projects and challenges. Show us you’re not just interested in the role, but also in how you can contribute to our mission.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about your past experiences and how they relate to the skills we’re looking for in a Senior Change Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get updates directly from us about your application status.
We think you need these skills to ace Senior Change Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Change Management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in previous roles. We want to see your strong analytical and communication skills in action!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website:Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and our awesome benefits there.
How to prepare for a job interview at UK Home Office
✨Know Your Change Management Inside Out
Make sure you brush up on your knowledge of ITIL v3/v4 processes and how they apply to change management. Be ready to discuss specific examples from your past experience where you've successfully implemented these practices.
✨Communicate Clearly and Confidently
As a Senior Change Manager, strong communication skills are key. Practice articulating your thoughts clearly, especially when discussing complex changes and their impacts. Use the STAR method to structure your responses during the interview.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical and problem-solving abilities. Think of scenarios where you had to assess risks and impacts of changes. Be ready to explain your thought process and how you arrived at your decisions.
✨Build Rapport with Stakeholders
Highlight your experience in stakeholder management. Be prepared to discuss how you've built relationships with various teams and suppliers in the past. This will show that you understand the importance of collaboration in change management.
