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- Tasks: Lead a team to deliver top-notch network and connectivity services in a dynamic environment.
- Company: Join the UK Home Office, a key player in government administration.
- Benefits: Competitive salary, generous allowances, and hybrid working options.
- Why this job: Make a real difference in public service while advancing your career in IT.
- Qualifications: Proven experience in IT Service Management and stakeholder engagement.
- Other info: Exciting opportunities for continuous improvement and professional growth.
The predicted salary is between 60000 - 84000 £ per year.
Direct message the job poster from UK Home Office
Lead Technical Recruiter (Cyber Security, Data & IT Operations) @ UK Home Office | HR, Recruiting, Hiring
Salary: £60,300 plus allowance of up to £11,300
Location: Manchester (hybrid 60% office attendance)
Advert Close Date: 18th September
Job overview
This role offers you the opportunity to join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of the public, aligned to cutting-edge Hosting and infrastructure technologies and services.
As a Lead Service Manager, you will have a strong background and extensive experience in IT Service Management and a good understanding of Hosting/Infrastructure services and technologies. You will enjoy working in a fast-paced environment and use your expertise to direct, advise and support your team to deliver high-quality network and connectivity services. Using your strong knowledge of Service Management and stakeholder management skills, you will effectively influence change within one of the largest government organisations.
Your main day to day responsibilities will include:
- Ensuring that the customer receives the highest level of network and connectivity services from the Enterprise Services teams and managed suppliers.
- Identifying appropriate internal and external suppliers to deliver services, working with them to agree the approach based on the defined outcomes.
- Effectively engaging with senior stakeholders, both internal and external, to ensure alignment and to manage challenges and escalations from the Service Management team.
- Having accountability for initiatives that will drive continuous improvement across customer services, whilst protecting the integrity of existing services.
- Making decisions regarding cost reductions and opportunities based on supplier financial performance, subsequently managing suppliers to deliver accordingly.
- Acting as the main escalation point for the wider Service Management team, invoking the Home Office Government Digital and Data Profession risk escalation process when required and engaging relevant stakeholders in resolution activities.
- Identifying, managing and escalating network service risks appropriately to minimise disruption and ensure optimal service continuity.
Essential criteria
You’ll have a demonstrable passion for Service Management, with the following skills or extensive experience:
- Experience in the application of Service Management within Lean, Agile and DevOps methodologies across a range of product-centric services within varying environments.
- Applying knowledge of communications channels to effectively engage with stakeholders via the appropriate medium, adapting your approach where required.
- Understanding how current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be addressed and managed appropriately.
- Acting as the escalation point to directly manage supplier performance against commercial agreements, working with commercial teams to update contracts when required.
- Taking responsibility for service spending, ensuring actual costs are within budget and managing any over/underspend.
- Managing suppliers to SLAs/KPIs where they are in place as well as leading and directing teams to enable the day-to-day delivery of services.
Please click on apply now where you will be redirected to the job advert and application portal
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Government Administration
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Lead Service Manager employer: UK Home Office
Contact Detail:
UK Home Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the UK Home Office. A friendly message on LinkedIn can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the latest trends in IT Service Management. Show us you’re not just about the basics; we want to see your passion for continuous improvement and innovation!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We love hearing about your past experiences, so make sure you’ve got some solid examples ready that highlight your skills in stakeholder management and service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at the UK Home Office.
We think you need these skills to ace Lead Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Service Manager role. Highlight your experience in IT Service Management and any relevant projects that showcase your skills in Hosting and Infrastructure services. We want to see how you fit into our fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Service Management and how your background aligns with our needs. Don’t forget to mention your stakeholder management skills and how you can influence change within our organisation.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate your impact, like improvements in service delivery or cost reductions. We love seeing results!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at UK Home Office
✨Know Your Service Management Inside Out
Make sure you brush up on your IT Service Management knowledge, especially within Lean, Agile, and DevOps methodologies. Be ready to discuss how you've applied these in past roles and how they can benefit the UK Home Office.
✨Engage with Stakeholders Effectively
Prepare examples of how you've successfully engaged with senior stakeholders in previous positions. Think about the communication channels you used and how you adapted your approach to suit different audiences.
✨Showcase Continuous Improvement Initiatives
Be ready to talk about specific initiatives you've led that drove continuous improvement in service delivery. Highlight any measurable outcomes and how you managed to protect existing services while implementing changes.
✨Demonstrate Financial Acumen
Since you'll be responsible for service spending, come prepared to discuss how you've managed budgets in the past. Share examples of how you've identified cost reductions or opportunities based on supplier performance.
