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- Tasks: Lead service management to ensure top-notch network and connectivity services.
- Company: Join the UK Home Office in a dynamic, fast-paced environment.
- Benefits: Competitive salary of £64,300 plus an allowance of up to £11,300.
- Other info: Hybrid work model with 60% office attendance and opportunities for career growth.
- Why this job: Make a real difference in public service while working with cutting-edge technologies.
- Qualifications: Experience in Service Management within Lean, Agile, and DevOps methodologies.
The predicted salary is between 55000 - 75000 £ per year.
Location: Croydon (hybrid with 60% office attendance)
Salary: £66,229 with allowance of up to £11,300 pending assessment
Advert Close Date: 2th February 11:55pm
Job summary
As a Lead Service Manager, you will be a key decision maker, interfacing with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues assuring the delivery of the service/s you are accountable for, liaising with senior internal and 3rd party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology.
You will have a strong background and extensive experience in IT Service Management, using your expertise to direct, advise and support your team. Using your strong knowledge of stakeholder management skills, you will effectively influence change within one of the largest government organisations.
Job description
As a Lead Service Manager, your day-to-day responsibilities will be to:
Deliver exceptional customer service by ensuring Enterprise Services teams and suppliers consistently meet high standards and foster a culture of customer satisfaction.
Manage supplier relationships by selecting appropriate partners, agreeing delivery approaches, and making informed decisions on cost optimisation and financial performance.
Engage senior stakeholders effectively to maintain alignment, resolve challenges, and act as the primary escalation point, invoking risk processes when necessary.
Drive continuous improvement by maintaining awareness of projects and change programmes, ensuring service integrity while implementing initiatives that enhance customer experience.
Represent customers in service readiness reviews by identifying and managing service risks, ensuring readiness for new services and smooth transitions.
Lead and develop teams by building strong partnerships across the technology organisation, mentoring and line managing colleagues, and supporting succession planning.
You will also be expected to mentor more junior members of the Service Management community, taking online management responsibilities, if required. Additionally you will participate and support collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Person specification
As a Lead Service Manager, you\’ll have a demonstrable passion for Service Management, with the following skills or extensive experience in:
The application of Service Management and agile methodologies and models across a range of services within varying environments
Applying your expert knowledge of the various communications channels to effectively engage with stakeholders via the appropriate medium, adapting your approach where required
Understanding how your current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be addressed and managed appropriately
Acting as the escalation point to directly manage supplier performance against commercial agreements, working with commercial teams to update contracts when required
Taking responsibility for service spending, ensuring actual costs are within budget and managing any over/underspend
Benefits
A Civil Service Pension with employer contribution rates of at least 28.97%.
In-year reward scheme for one-off or sustained exceptional personal or team achievements.
The ability to potentially adopt flexible working options that suit your work/life balance, plus the opportunity in future to take a career break.
25 days annual leave on appointment, rising with service.
Eight days public holidays, plus one additional privilege day.
26 weeks maternity, adoption or shared parental leave at full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid, after qualifying service.
Maternity and adoption support leave (also known as paternity leave) of two weeks full pay, after qualifying service.
Paid leave for fostering approval processes, support when a child is substantively placed with you plus a foster to adopt policy.
Support for Guardians and Kinship carers.
Corporate membership of \’Employers for Carers\’ providing additional information and advice for carers, plus a \’Carer\’s Passport\’ to discuss workplace needs and underpin supportive conversations.
Time off to deal with emergencies and certain other unplanned special circumstances.
Please click on apply now to be redirected to the full job advert and our application portal
Lead Service Manager employer: UK Home Office
Contact Detail:
UK Home Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Manager
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at the Home Office. A friendly chat can sometimes lead to a foot in the door!
✨Tip Number 2
Prepare for interviews like it’s a big game day. Research the Home Office, understand their values, and think about how your experience aligns with their mission. Practise common interview questions and have some examples ready that showcase your skills in service management.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and shows you’re genuinely interested in joining their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Service Manager role. Highlight your experience with service management, especially in Lean, Agile, and DevOps environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've engaged with stakeholders and managed suppliers effectively. We love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Quantify your successes where possible, like cost reductions or improvements in service delivery. We’re all about results, so let us know what you’ve accomplished!
Apply Through Our Website: Remember to apply through our website! It’s the easiest way for us to receive your application and ensures you don’t miss any important updates. We can’t wait to see what you bring to the table!
How to prepare for a job interview at UK Home Office
✨Know Your Stuff
Make sure you understand the key responsibilities of a Lead Service Manager. Brush up on your knowledge of network and connectivity services, as well as Lean, Agile, and DevOps methodologies. Being able to discuss these topics confidently will show that you're serious about the role.
✨Engage with Stakeholders
Since this role involves engaging with senior stakeholders, practice how you would communicate with them. Think about how to adapt your communication style based on the audience. Prepare examples of how you've successfully managed stakeholder relationships in the past.
✨Showcase Continuous Improvement
Be ready to discuss initiatives you've led that drove continuous improvement in customer services. Highlight specific outcomes and how you measured success. This will demonstrate your proactive approach and ability to enhance service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about potential risks in service management and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.