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- Tasks: Join a dynamic team to support Microsoft 365 services for over 65,000 users.
- Company: Be part of the UK Home Office, a key player in digital transformation.
- Benefits: Enjoy flexible working, generous leave, and exceptional pension contributions.
- Why this job: Work in an innovative environment with diverse teams and impactful projects.
- Qualifications: Passion for Infrastructure Engineering and experience with Microsoft 365 services required.
- Other info: SC clearance needed; must have been a UK resident for at least five years.
The predicted salary is between 34000 - 51000 £ per year.
You will be working within the Collaboration Engineering team in End User Compute and Collaboration (EUC&C), which is part of Digital, Data and Technology (DDaT), to provide Microsoft 365 (M365) services to over 65,000 users across the Home Office. As part of the EUC&C team, you will work within a multi-skilled, multi-disciplinary, product-focused agile environment of Infrastructure Engineers, Developers, and DevOps Engineers. You will be ensuring that Microsoft 365 and Azure services, and products built upon these platforms are integrated, tested, delivered and operated as required.
What will you be doing?
- Building, configuring, transitioning, administering and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, (Microsoft 365/Azure/Power Platform), commercial off the shelf (COTS) and open-source packages and solutions.
- Resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made.
- Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users.
- Investigating faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures.
- Working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.
- Using logical designs created by technical architects and required standards, methods and tools (including prototyping tools where appropriate) to build infrastructure solution.
- Working as part of a team to administer and support Microsoft 365 including email, SharePoint, OneDrive, Teams and others as they get developed and rolled out.
Your skills for this role
- You’ll have a demonstrable passion for Infrastructure Engineering, with the following skills or some experience in:
- Core technical concepts related to your role and ability to build solutions.
- Maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operation.
- Dissecting a problem into its component parts to identify and diagnose root causes, allowing problem resolution.
- Presenting verbal and written information clearly and accurately in language which meets the needs of the user and can adapt to stakeholders' reactions with flexibility.
- Building strong partnerships with diverse teams across multiple locations and technologies.
- Technical understanding and administrative operation of Microsoft 365 services, including SharePoint Online and Microsoft Teams.
Benefits
- Exceptional pension: Employer contribution of 28.97%.
- Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King’s Birthday.
- Flexible working: Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).
- Learning and development: Access to training, technical accreditations, and funded qualifications (subject to approval).
- Inclusion and recognition: A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.
Please note: This role requires SC clearance. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.
Infrastructure Engineer employer: UK Home Office
Contact Detail:
UK Home Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Azure services, as these are crucial for the role. Consider exploring online resources or tutorials to deepen your understanding of how these platforms operate and their integration within infrastructure solutions.
✨Tip Number 2
Network with current employees at the UK Home Office, especially those in the Collaboration Engineering team. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the team dynamics and expectations.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail during interviews. Be ready to share specific examples of how you've dissected complex issues and implemented effective solutions in previous roles.
✨Tip Number 4
Showcase your ability to work collaboratively across diverse teams. Think of instances where you've successfully partnered with others to deliver IT services, as this will resonate well with the multi-disciplinary nature of the role.
We think you need these skills to ace Infrastructure Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Infrastructure Engineer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Technical Skills: Make sure to emphasise your technical skills related to Microsoft 365, Azure, and other infrastructure technologies. Provide specific examples of how you've used these technologies in past roles to solve problems or improve processes.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of how you've diagnosed and resolved technical issues in previous positions. Use clear, concise language to explain your thought process and the outcomes of your actions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your passion for Infrastructure Engineering. Mention why you want to work at the UK Home Office and how you can contribute to their goals.
How to prepare for a job interview at UK Home Office
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Infrastructure Engineer. Familiarise yourself with Microsoft 365, Azure, and the specific technologies mentioned, as this will help you answer questions confidently.
✨Showcase Problem-Solving Skills
Be prepared to discuss past experiences where you've resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you dissected problems and implemented solutions effectively.
✨Emphasise Team Collaboration
Since the role involves working in a multi-disciplinary team, highlight your experience in collaborative environments. Share examples of how you've built strong partnerships across diverse teams and contributed to successful projects.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, ongoing projects, or the company's approach to technology. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
