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- Tasks: Lead the transition of IT services, ensuring they meet operational standards and performance.
- Company: Join a dynamic team within the Home Office, committed to innovation and excellence.
- Benefits: Enjoy a competitive salary, generous leave, and a civil service pension with great contributions.
- Why this job: Make a real impact by bridging projects and ongoing IT service operations.
- Qualifications: Experience in service design, documentation, and effective stakeholder communication is essential.
- Other info: Flexible working options and excellent career development opportunities await you.
The predicted salary is between 62109 - 66229 £ per year.
Salary: £62,109 (National) or £66,229 (Croydon) plus up to £11,300 skills allowance, pending assessment.
Location: Croydon, Cardiff, Glasgow, Liverpool, Manchester or Sheffield (hybrid with 60% office attendance).
Close Date: 11:55pm Wednesday 4th February 2026.
As a Lead Service Transition Manager, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services are supported by the required resources necessary to operate and manage the service; deliver required levels of availability, reliability and performance; adhere to relevant industry, government and Home Office standards; are robust and affordable and are comprehensive and forward looking.
Building on extensive experience in the area, you will apply control and rigour to the implementation of IT services, supporting the continued availability and effectiveness of IT Services. You will play a key role liaising with senior management and other teams with a view of the bridge between projects/programmes and the operation/support of the ongoing services.
Essential skillsAs a Lead Service Transition Manager, you will have experience of:
- Designing and managing changes to service and creating associated documentation.
- Producing high quality deliverables in a variety of contexts/environments.
- Applying a structured and methodical approach to problem solving.
- Applying a breadth of knowledge of technical skills and applications.
- Effectively communicating and setting expectations, with stakeholders, both internal and external to your direct team and the Home Office.
- Designing, owning and maintaining the process and procedures and proactive development of service transition and acceptance documentation.
- Working in enterprise scale IT transition teams and adhering to industry best practice.
A civil service pension with employer contribution rates of at least 28.97%.
In-year reward scheme for one-off or sustained exceptional personal or team achievements.
The ability to potentially adopt flexible working options that suit your work/life balance, plus the opportunity in future to take a career break.
25 days annual leave on appointment, rising with service.
Eight days public holidays, plus one additional privilege day.
26 weeks maternity, adoption or shared parental leave at full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid, after qualifying service.
Maternity and adoption support leave (also known as paternity leave) of two weeks full pay, after qualifying service.
Paid leave for fostering approval processes, support when a child is substantively placed with you plus a foster to adopt policy.
Support for guardians and kinship carers.
Corporate membership of ‘Employers for Carers’ providing additional information and advice for carers, plus a ‘Carer’s Passport’ to discuss workplace needs and underpin supportive conversations.
Time off to deal with emergencies and certain other unplanned special circumstances.
Please click on apply now to be redirected to the full job advert and our application portal.
Lead Service Transition Manager in Glasgow employer: UK Home Office
Contact Detail:
UK Home Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Transition Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Lead Service Transition Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service transition management. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills in real-time! If you have the chance, consider presenting a case study or a project you've worked on during interviews. This will demonstrate your structured approach and problem-solving abilities, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who can bring their expertise to our team.
We think you need these skills to ace Lead Service Transition Manager in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Service Transition Manager role. Highlight your experience in designing and managing service changes, and don’t forget to mention any relevant documentation you've produced!
Showcase Your Problem-Solving Skills: We love a structured approach! In your application, give examples of how you've tackled complex problems in past roles. This will show us that you can apply control and rigour to IT service implementations.
Communicate Clearly: Effective communication is key in this role. Use your application to demonstrate how you've set expectations with stakeholders in previous positions. Clear examples will help us see your ability to liaise with senior management and teams.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our team there.
How to prepare for a job interview at UK Home Office
✨Know Your Stuff
Make sure you brush up on your knowledge of service transition management. Familiarise yourself with the specific processes and documentation required for IT services, as well as any relevant industry standards. This will help you demonstrate your expertise and show that you're the right fit for the role.
✨Showcase Your Experience
Prepare to discuss your past experiences in designing and managing service changes. Have specific examples ready that highlight your ability to produce high-quality deliverables and apply a structured approach to problem-solving. This will give interviewers confidence in your capabilities.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with senior management and various teams, being able to set expectations and communicate effectively with stakeholders is crucial. Consider doing mock interviews to refine your communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current IT services and their transition processes. This shows your genuine interest in the role and helps you understand how you can contribute to the team. Plus, it gives you a chance to assess if the company aligns with your career goals.
