Lead Release & Deployment Manager in Croydon

Location & Salary

Location: Manchester | Liverpool | Croydon (hybrid with 60% office attendance)

Salary: £62,109 (UK wide), £66,229 (London) with a skills allowance of up to £11,300 pending assessment.

About the Role

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

As a member of the Service Operations Release Management team, you will work within a close-knit group to design and implement robust release management processes for Networks and Infrastructure (N&I), enabling IT changes to be delivered with minimal risk. The Lead Release & Deployment Manager role involves close collaboration with the Change Enablement team to apply ITIL-based controls to critical IT changes that could significantly impact departmental and public service.

Responsibilities

• Managing Releases and Deployments for the N&I Release Management team through the Change process, allocating workload and acting as first escalation if there are any issues.
• Providing specialist advice and being responsible for the approval, prioritisation and escalation of major Release and Deployment Requests to the responsible authority, ensuring all authorised releases maintain the integrity of the IT architecture and are within budget and resource constraints.
• Overseeing teams to ensure that services are delivered by the team and suppliers within defined timescales and are well documented.
• Developing policies, processes and procedures in line with best practice to deliver quality services, seeking ways to automate and draw on efficiencies from other Service Management areas where possible.
• Providing reporting to senior IT Operations and wider DDaT management, representing the function on various boards and forms of governance.
• Driving continual service improvements through the measurement and challenge of services and processes, using tools and capability to automate where appropriate, and reflecting on outputs from Post Implementation reviews, developing, implementing and adhering to ITIL v3 / v4 management processes and procedures.
• Technical experience, ideally within a Networks and Infrastructure role.
• Excellent communication and interpersonal skills, with a proven ability to communicate effectively and professionally.
• Have the ability and confidence to present in front of leadership teams, with a proactive mindset to drive action resolution in critical areas.
• Proven ability to build and manage relationships with suppliers and senior stakeholders.
• Strong focus on customer outcomes and protecting organisational integrity and reputation.

Benefits

• A Civil Service Pension with employer contribution rates of at least 28.97%.
• In‑year reward scheme for one‑off or sustained exceptional personal or team achievements.
• The ability to potentially adopt flexible working options that suit your work/life balance, plus the opportunity in future to take a career break.
• 25 days annual leave on appointment, rising with service.
• Eight days public holidays, plus one additional privilege day.
• 26 weeks maternity, adoption or shared parental leave at full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid, after qualifying service.
• Maternity and adoption support leave (also known as paternity leave) of two weeks full pay, after qualifying service.
• Paid leave for fostering approval processes, support when a child is substantively placed with you plus a foster to adopt policy.
• Support for Guardians and Kinship carers.
• Corporate membership of ‘Employers for Carers’ providing additional information and advice for carers, plus a ‘Carer’s Passport’ to discuss workplace needs and underpin supportive conversations.
• Time off to deal with emergencies and certain other unplanned special circumstances.

Application

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