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- Tasks: Lead IT service management, enhance customer service, and manage supplier relationships.
- Company: Government agency focused on exceptional service delivery.
- Benefits: Civil Service Pension, generous leave, and flexible working options.
- Why this job: Make a real difference in service standards while leading dynamic teams.
- Qualifications: Significant experience in service delivery and stakeholder engagement.
- Other info: Hybrid working model with opportunities for continuous improvement.
The predicted salary is between 42000 - 60000 £ per year.
A government agency is seeking a Lead Service Manager in Croydon, requiring strong IT Service Management skills. The candidate will deliver exceptional customer service, manage supplier relationships, and lead teams. Emphasis is on stakeholder engagement and continuous service improvement.
Benefits include a Civil Service Pension, generous leave, and flexible working options. This role requires significant experience in managing service delivery and a passion for improving service standards within a large organization.
Lead IT Service Manager - Stakeholder Leader (Hybrid) in Croydon employer: UK Home Office
Contact Detail:
UK Home Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Service Manager - Stakeholder Leader (Hybrid) in Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the agency and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the agency's recent projects and initiatives. We want to show that we’re not just interested in the role, but also in how we can contribute to their goals.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We need to highlight our experience in managing service delivery and stakeholder engagement effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Lead IT Service Manager - Stakeholder Leader (Hybrid) in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT Service Management skills and experience. We want to see how you've delivered exceptional customer service and managed supplier relationships in the past.
Showcase Your Leadership Skills: As a Lead Service Manager, you'll be leading teams and engaging with stakeholders. Use your application to demonstrate your leadership style and any successful projects you've led that improved service delivery.
Be Specific About Your Experience: When detailing your experience, focus on specific examples of how you've contributed to continuous service improvement. We love seeing measurable outcomes, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at UK Home Office
✨Know Your IT Service Management Inside Out
Make sure you brush up on your IT Service Management skills. Familiarise yourself with frameworks like ITIL and be ready to discuss how you've applied these in previous roles. This will show that you’re not just knowledgeable but also practical in your approach.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in the past. Think about specific situations where you’ve improved relationships or resolved conflicts. This will demonstrate your ability to lead and manage expectations effectively.
✨Highlight Your Customer Service Excellence
Be ready to share stories that illustrate your commitment to exceptional customer service. Discuss how you’ve gone above and beyond to meet client needs, as this role places a strong emphasis on delivering top-notch service.
✨Emphasise Continuous Improvement Mindset
Think of instances where you’ve implemented changes that led to service improvements. Be prepared to discuss your passion for enhancing service standards and how you can bring that mindset to the agency. This will align perfectly with their focus on continuous improvement.
