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- Tasks: Lead the transition of IT services, ensuring they meet operational standards and performance.
- Company: Join a dynamic team within the Home Office, committed to innovation and excellence.
- Benefits: Enjoy a competitive salary, generous leave, and a civil service pension with great contributions.
- Why this job: Make a real impact by bridging projects and ongoing IT service operations.
- Qualifications: Experience in service design, documentation, and effective stakeholder communication is essential.
- Other info: Flexible working options and excellent career growth opportunities await you.
The predicted salary is between 62109 - 66229 £ per year.
Salary: £62,109 (National) or £66,229 (Croydon) plus up to £11,300 skills allowance, pending assessment.
Location: Croydon, Cardiff, Glasgow, Liverpool, Manchester or Sheffield (hybrid with 60% office attendance).
Close Date: 11:55pm Wednesday 4th February 2026.
As a Lead Service Transition Manager, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services are supported by the required resources necessary to operate and manage the service; deliver required levels of availability, reliability and performance; adhere to relevant industry, government and Home Office standards; are robust and affordable and are comprehensive and forward looking.
Building on extensive experience in the area, you will apply control and rigour to the implementation of IT services, supporting the continued availability and effectiveness of IT Services. You will play a key role liaising with senior management and other teams with a view of the bridge between projects/programmes and the operation/support of the ongoing services.
Essential skillsAs a Lead Service Transition Manager, you will have experience of:
- Designing and managing changes to service and creating associated documentation.
- Producing high quality deliverables in a variety of contexts/environments.
- Applying a structured and methodical approach to problem solving.
- Applying a breadth of knowledge of technical skills and applications.
- Effectively communicating and setting expectations, with stakeholders, both internal and external to your direct team and the Home Office.
- Designing, owning and maintaining the process and procedures and proactive development of service transition and acceptance documentation.
- Working in enterprise scale IT transition teams and adhering to industry best practice.
A civil service pension with employer contribution rates of at least 28.97%.
In-year reward scheme for one-off or sustained exceptional personal or team achievements.
The ability to potentially adopt flexible working options that suit your work/life balance, plus the opportunity in future to take a career break.
25 days annual leave on appointment, rising with service.
Eight days public holidays, plus one additional privilege day.
26 weeks maternity, adoption or shared parental leave at full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid, after qualifying service.
Maternity and adoption support leave (also known as paternity leave) of two weeks full pay, after qualifying service.
Paid leave for fostering approval processes, support when a child is substantively placed with you plus a foster to adopt policy.
Support for guardians and kinship carers.
Corporate membership of ‘Employers for Carers’ providing additional information and advice for carers, plus a ‘Carer’s Passport’ to discuss workplace needs and underpin supportive conversations.
Time off to deal with emergencies and certain other unplanned special circumstances.
Please click on apply now to be redirected to the full job advert and our application portal.
Lead Service Transition Manager in Cardiff employer: UK Home Office
Contact Detail:
UK Home Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Transition Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Lead Service Transition Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your experience in service transition management. We want you to walk in feeling confident and ready to show them why you’re the perfect fit!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result. This will help you articulate your past experiences clearly and effectively, showcasing your skills in managing IT service transitions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’ve got loads of resources to help you prepare for the next steps in your job search journey. Let’s get you that Lead Service Transition Manager position!
We think you need these skills to ace Lead Service Transition Manager in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Service Transition Manager role. Highlight your experience in designing and managing service changes, and don’t forget to mention any relevant documentation you've produced!
Showcase Your Problem-Solving Skills: We love a structured approach! In your application, give examples of how you've tackled complex problems in past roles. This will show us that you can apply control and rigour to IT service implementations.
Communicate Clearly: Effective communication is key in this role. Use your application to demonstrate how you've set expectations with stakeholders in previous positions. Clear examples will help us see your communication style in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at UK Home Office
✨Know Your Stuff
Make sure you brush up on your knowledge of service transition management. Familiarise yourself with the specific IT services mentioned in the job description and be ready to discuss how you've designed and managed changes in the past.
✨Showcase Your Communication Skills
As a Lead Service Transition Manager, effective communication is key. Prepare examples of how you've successfully liaised with stakeholders and set expectations in previous roles. This will demonstrate your ability to bridge the gap between projects and ongoing services.
✨Be Methodical
Highlight your structured approach to problem-solving during the interview. Be ready to discuss specific methodologies you've used in the past to ensure high-quality deliverables and adherence to industry best practices.
✨Prepare Questions
Think of insightful questions to ask your interviewers about their current service transition processes and challenges. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
