Overview
The Rabies and Immunoglobulin Service (RIgS) at UK Health Security Agency (UKHSA) Colindale is a cross‑divisional service supporting the post‑exposure treatment of serious infections. RIgS staff comprise a multi‑disciplinary team of nurses, a business manager and administrative support; they are hosted in Immunisation under a consultant virologist. Expert guidance and medical support is provided by consultants from each of the divisions responsible for that specific topic area. Immunoglobulins and anti‑toxins are rare products that are centrally procured by UKHSA from a range of manufacturers. Stock is held centrally at Movianto, UK on behalf of UKHSA, but also at a number of stockholders distributed throughout the country. The RIgS telephone lines are very busy with over 4000 calls annually.
Responsibilities
- Provide a call answering service for the RIgS telephone line, speaking with medical professionals and accurately taking and recording information on CIMS.
- Triage calls and upload completed risk assessment forms to ensure the correct ordering of immunoglobulins or anti‑toxins.
- Liaise with external stakeholders on a daily basis to ensure that all products ordered have been delivered at the specified addresses and within appropriate timescales.
- Process emergency orders in a timely manner.
- Manage multiple inboxes via email communications.
- Provide administrative support for the service by running daily, weekly and monthly reports.
- Triage requests for Pre‑Exposure vaccine requests and process as appropriate.
- Update the UKHSA Duty Doctor pack as appropriate.
- Assist with the development of request forms.
- Input accurate recording of patient test results on related CIMS enquiries.
- Provide support in the event of a product recall to ensure all requested information is available in a timely manner.
Employer
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Vaccine Support Officer employer: UK Health Security Agency
The UK Health Security Agency is an exceptional employer, offering a dynamic work environment where innovation in cyber security is at the forefront of public health protection. With a strong emphasis on employee development and collaboration, you will have the opportunity to lead impactful initiatives while working alongside dedicated professionals committed to safeguarding digital assets. Our inclusive culture fosters growth and encourages a proactive approach to tackling emerging threats, making this a rewarding place to advance your career in cyber security.
