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- Tasks: Manage complex HR cases and provide expert advice to ensure high-quality outcomes.
- Company: Join the UK Health Security Agency, dedicated to public health and safety.
- Benefits: Enjoy a permanent role with opportunities for personal development and a collaborative work culture.
- Why this job: Make a real impact in HR while working with diverse teams and enhancing your skills.
- Qualifications: CIPD qualification or relevant experience in HR casework and employment law required.
- Other info: Flexible locations available: Canary Wharf, Birmingham, Leeds, or Liverpool.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Overview
Senior HR Caseworker role at UK Health Security Agency
Base pay range
This role can be based from: Canary Wharf, Birmingham, Leeds or Liverpool (Core HQ Offices)
Job overview
UKHSA is seeking a skilled and confident Senior Caseworker to provide expert HR advice and support on complex, sensitive, and multi-faceted HR cases. In this pivotal role, you’ll manage a varied caseload, balancing competing priorities while ensuring timely, high-quality outcomes that mitigate risk and uphold organisational standards. This role is being offered on a permanent basis.
You’ll work closely with managers across the agency, guiding them through challenging HR issues with professionalism and clarity. As a senior member of the team, you’ll also help ensure consistency in service delivery and contribute to building a strong, collaborative casework function across UKHSA.
We’re looking for someone with proven experience in complex case management, excellent judgement, and a proactive approach to problem-solving. Strong communication skills and the ability to influence and support stakeholders are essential.
Main duties of the job
- Effectively manage a portfolio of HR cases including (but are not limited to); long term sickness, discipline, grievances, appeals, whistleblowing and employment tribunals, to specified deadlines to a high standard.
- Providing advice and support on a range of queries escalated at pace at times with limited information.
- Ensure cases are proactively managed in a timely manner and appropriate conclusions met, adhering to employment law, policies, terms and conditions and ensuring operational and business needs are met.
- Responsible for developing, maintaining, and achieving own personal development plan.
- Supporting a culture of continuous development and improvement across all team activity, identifying opportunities to be more efficient and improve service delivery.
Responsibilities will include
- Actively support project work which develops the casework service in collaboration with the Casework Management Lead and/or Head of HR Casework, HR Policy & Employee Relations.
- Ensuring governance and day to day responsibilities are understood and complied with to inform evidence based, robust effective decision making. This includes the appropriate and timely escalation of risks to the Casework Management Lead.
- Supporting the design and delivery of upskilling to line managers and others as a HR expert advisor.
- Demonstrate a strong customer service ethos focusing on continuous improvement and building and maintaining excellent relationships with managers, senior leaders and other HR professionals.
- Identify risks e.g. reputational and financial to the UKHSA, ensure these are recorded and escalated to the Casework Management Lead.
- Understand the bigger picture through data analysis as required, identifying trends/themes and communicate findings through a range of reporting styles.
- Ensure that all information managed / given is in accordance with GDPR and the Data Protection Act.
The job holder will carry out any other duties that may reasonably be required by their line manager.
Qualifications
- A HR-based qualification i.e., CIPD or relevant experience such as working within or closely to HR casework
- Demonstrable experience of managing and providing expert HR advice on complex and sensitive HR cases
- Up to date knowledge of employment law
- Experience of working autonomously and managing a workload of multiple competing priorities
- Experience of analysing, interpreting and reporting information in an effective manner to recommend an appropriate course of action
- Ability to problem solve, think quickly and adapt and respond appropriately to a range of varied and immediate customer needs
- Ability to influence and coach stakeholders at all levels
- Able to interpret information from various sources i.e. policies, legislation, case law and provide sound HR advice or propose a policy or service change
- Effective verbal, written and presentation communication skills; capable of constructing and delivering clear messages accurately for a range of audiences
- Experience of Line Management and training staff
- Experience of working across diverse organisation with multiple terms and conditions and associated processes e.g., professional registration obligation impacts.
Employment details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Human Resources
- Industries: Public Health, Government Administration, and Hospitals and Health Care
For full details on the application and selection process, please click \”Apply\” to be redirected to the comprehensive job advert on HealthJobsUK.
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Senior HR Caseworker employer: UK Health Security Agency
Contact Detail:
UK Health Security Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior HR Caseworker
✨Tip Number 1
Familiarise yourself with the latest employment laws and HR best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former employees of UKHSA, especially those in HR roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare for situational interview questions by reflecting on your past experiences managing complex HR cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully navigated challenging HR situations. Highlight your ability to influence stakeholders and maintain strong relationships, as these are key aspects of the role.
We think you need these skills to ace Senior HR Caseworker
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior HR Caseworker position. Understand the key responsibilities and qualifications required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing complex HR cases. Provide specific examples that demonstrate your ability to handle sensitive issues, influence stakeholders, and deliver high-quality outcomes.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your ability to convey information clearly. Use concise language and structure your documents well to make a positive impression.
Tailor Your Application: Customise your CV and cover letter to align with the values and goals of the UK Health Security Agency. Mention how your personal development plan aligns with their commitment to continuous improvement and service delivery.
How to prepare for a job interview at UK Health Security Agency
✨Showcase Your HR Expertise
Be prepared to discuss your experience with complex HR cases. Highlight specific examples where you've successfully managed sensitive issues, demonstrating your knowledge of employment law and your ability to provide sound advice.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Prepare to share instances where you had to think quickly and adapt to changing circumstances, showcasing your proactive approach to resolving HR challenges.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, whether in verbal or written form. Be ready to present your ideas and findings in a way that is accessible to various audiences.
✨Emphasise Collaboration and Relationship Building
As a Senior HR Caseworker, you'll need to work closely with managers and stakeholders. Prepare to discuss how you've built strong relationships in previous roles and how you can contribute to a collaborative team environment at UKHSA.
