At a Glance
- Tasks: Answer calls, triage requests, and manage orders for vital immunoglobulins.
- Company: Join the UK Health Security Agency, a leader in public health.
- Benefits: Inclusive workplace, career development, and a chance to make a difference.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Be part of a team that supports critical health services and impacts lives.
- Qualifications: Strong communication skills and ability to handle multiple tasks.
The predicted salary is between 30000 - 40000 £ per year.
Overview
The Rabies and Immunoglobulin Service (RIg S) at UK Health Security Agency (UKHSA) Colindale is a cross‑divisional service supporting the post‑exposure treatment of serious infections.
RIg S staff comprise a multi‑disciplinary team of nurses, a business manager and administrative support; they are hosted in Immunisation under a consultant virologist.
Expert guidance and medical support is provided by consultants from each of the divisions responsible for that specific topic area.
Immunoglobulins and anti‑toxins are rare products that are centrally procured by UKHSA from a range of manufacturers.
Stock is held centrally at Movianto, UK on behalf of UKHSA, but also at a number of stockholders distributed throughout the country.
The RIg S telephone lines are very busy with over 4000 calls annually.
Responsibilities
- Provide a call answering service for the RIg S telephone line, speaking with medical professionals and accurately taking and recording information on CIMS.
- Triage calls and upload completed risk assessment forms to ensure the correct ordering of immunoglobulins or anti‑toxins.
- Liaise with external stakeholders on a daily basis to ensure that all products ordered have been delivered at the specified addresses and within appropriate timescales.
- Process emergency orders in a timely manner.
- Manage multiple inboxes via email communications.
- Provide administrative support for the service by running daily, weekly and monthly reports.
- Triage requests for Pre‑Exposure vaccine requests and process as appropriate.
- Update the UKHSA Duty Doctor pack as appropriate.
- Assist with the development of request forms.
- Input accurate recording of patient test results on related CIMS enquiries.
- Provide support in the event of a product recall to ensure all requested information is available in a timely manner.
- Employer
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders.
To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities.
We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
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Vaccine Support Officer in London employer: UK Health Security Agency
The UK Health Security Agency is an exceptional employer, offering a dynamic work environment where innovation in cyber security is at the forefront of public health protection. With a strong emphasis on employee development and collaboration, you will have the opportunity to lead impactful initiatives while working alongside dedicated professionals committed to safeguarding digital assets. Our inclusive culture fosters growth and encourages a proactive approach to tackling emerging threats, making this a rewarding place to advance your career in cyber security.
StudySmarter Expert Advice🤫
We think this is how you could land Vaccine Support Officer in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like UK Health Security Agency.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at UK Health Security Agency.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like UK Health Security Agency, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Vaccine Support Officer in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at UK Health Security Agency.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at UK Health Security Agency.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to UK Health Security Agency. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at UK Health Security Agency. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at UK Health Security Agency
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research UK Health Security Agency’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
