At a Glance
- Tasks: Design user-centred services to improve public health outcomes and enhance user experiences.
- Company: Join the UKHSA's innovative User-Centred Design team focused on impactful public health.
- Benefits: Inclusive workplace, opportunities for professional growth, and a chance to make a difference.
- Other info: Be part of a supportive community that values diversity and innovation.
- Why this job: Shape the future of public health by creating accessible solutions to complex challenges.
- Qualifications: Experience in service design and a passion for user-centric approaches.
The predicted salary is between 40500 - 49500 £ per year.
The role sits within the UKHSA's core User-Centred Design (UCD) team, which is part of the Readiness and Surge division.
Readiness and Surge works across UKHSA and sets the strategic direction for UKHSA's readiness to respond to all threats and hazards.
We focus on Agency capability, putting external stakeholder and customer needs at the centre of designs for the future.
We identify opportunities to improve public health outcomes through better user experiences and end to end design.
The team are responsible for
- embedding UCD approaches into UKHSA ways of working
- UCD expertise in project delivery
- ensuring user needs are understood and designed for, advocating for all users, to achieve equitable outcomes
- ensuring our products are accessible and developed to the Government Service Standards and follow appropriate style guides and patterns
- leading the UKHSA-wide UCD community of practice to support organisational and in-profession development
- standards for UCD professionals, As a senior service designer, you'll work as part of a multidisciplinary squad collaborating with teams across UKHSA.
This role involves providing strategy, guidance and support to internal teams across UKHSA to ensure that their policies, services and products are user-centred.
- The senior service designer will work with stakeholders to design services that reduce friction and complexity across the whole service, finding accessible solutions to complex problems and helping UKHSA to achieve its public health objectives.
As an experienced practitioner you’ll be comfortable assuring best practice, leading and mentoring others within the team, including coaching stakeholders and professionals from other disciplines in service and interaction design and user-centricity.
Together with other UCD professions you’ll ensure quality, innovation, and creativity in how we approach all aspects of design and how we bring concepts to life for stakeholders to effect change.
You’ll be an active part of the UCD community.
As a senior leader you’ll actively encourage, facilitate, and demonstrate sharing of insights and practices within the community and across the organisation.
This role is aligned to Government Digital and Data Profession Capability Framework - senior service designer.
- We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders.
To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities.
We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
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Senior Service Designer in Liverpool employer: UK Health Security Agency
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