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- Tasks: Support colleagues with ICT services and ensure reliable device access.
- Company: Join the UK Health Security Agency's tech team making a difference in public health.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Be part of a mission-driven team that values innovation and customer service.
- Qualifications: Looking for tech-savvy individuals with a passion for problem-solving and teamwork.
- Other info: Work location is at Chilton, with potential for out-of-hours support.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for Second line ICT Engineer based at our Chilton site. The team is part of the wider End User Workspace, Hosting and Service Management team which itself is part of the Technology Group at the UKHSA., * Assisting the Lead Engineer to provide a high quality of customer service and support to ensure that all colleagues are able to access ICT services as required, using properly configured and reliable devices.
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Ensuring that all colleagues receive a consistent level of support, working within agreed service levels as necessary, which minimizes time for identifying and fixing problems.
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Configuring and commissioning PC hardware and software as required. Supporting PC network hardware and software components as required, to maximize availability to users.
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Providing some administration and technical support for servers, having oversight of local backup procedures.
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Adhering to the Joiners/Movers/Leavers processes to ensure the right people have access to the right systems.
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Ensuring that all ICT equipment is managed according to the asset management processes and working with the equipment supply team to streamline and improve these processes.
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Working with a geographically dispersed team to ensure cover for absent colleagues and colleagues in other geographical areas.
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As required, participate in a rota with other engineers for out-of-hours emergency support provision.
Job locations
UKHSA Chilton
Didcot
OX11 0RQ, UKHSA Chilton
Didcot
OX11 0RQ
Employer’s website
https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)
For questions about the job, contact:
Resourcing Support Officer
Lisa Tweedie
Recruitment@ukhsa.gov.uk
ICT Engineer employer: UK Health Security Agency
Contact Detail:
UK Health Security Agency Recruiting Team
Recruitment@ukhsa.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies and tools mentioned in the job description. Understanding the hardware and software components you will be working with can give you an edge during the interview.
✨Tip Number 2
Highlight your experience in providing customer support and service management. Be ready to share examples of how you've successfully resolved issues and improved user satisfaction in previous roles.
✨Tip Number 3
Demonstrate your ability to work in a team, especially in a geographically dispersed environment. Share experiences where you collaborated with remote colleagues to achieve common goals.
✨Tip Number 4
Prepare to discuss your knowledge of asset management processes and how you've contributed to streamlining operations in past positions. This shows your proactive approach to improving efficiency.
We think you need these skills to ace ICT Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the ICT Engineer position. Understand the key responsibilities and required skills, such as customer service, hardware configuration, and network support.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your technical expertise in PC hardware and software, as well as any experience with server administration.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully supported users in previous roles and how you can contribute to the team at UKHSA.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at UK Health Security Agency
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Second line ICT Engineer. Familiarize yourself with the specific tasks mentioned in the job description, such as configuring PC hardware and software, and providing technical support for servers.
✨Showcase Your Customer Service Skills
Since the role emphasizes high-quality customer service, be prepared to discuss your previous experiences where you successfully assisted users. Highlight any situations where you minimized downtime or resolved issues efficiently.
✨Demonstrate Technical Knowledge
Be ready to talk about your experience with PC network hardware and software components. You might be asked technical questions, so brush up on relevant technologies and be prepared to explain how you've used them in past roles.
✨Team Collaboration
The job involves working with a geographically dispersed team. Share examples of how you've collaborated with remote colleagues or managed responsibilities in a team setting, especially during times of absence or emergencies.
