Engagement Support Officer

Location: Birmingham, Leeds, Liverpool or London (Canary Wharf)

Salary – Civil Service EO Grade £33,422 – £45,353 per annum, pro-rata

Job Overview

This position sits in a fast‑paced, supportive, and friendly team based across the UK, forming part of a new and exciting transformation programme, focusing on data compliance and culture. The post holder will work closely with the Communications Business Partner, as well as other team members to achieve common goals. The team welcomes people from different ages, experiences, and backgrounds, and those wanting to work flexibly.

Main Duties of the Job

As an Engagement Support Officer, you will play a crucial role in facilitating the smooth operation of the Chief Data Office (CDO) communications function. We are looking for a confident self‑starter with excellent organisational skills to balance the competing demands of the role.

Your responsibilities will span daily administrative tasks, triaging inbox enquiries, managing diary invites, supporting team queries, and coordinating logistical aspects for group events. You will have a strong attention to detail and a proactive approach to problem‑solving.

The post holder will work collaboratively with stakeholders and senior managers, coordinating input for cross‑group activities. You will support the planning and coordination of internal communications, engagement, and learning activities, and will be the point of contact for general team enquiries.

You will contribute to the effective running of the communications function by encouraging continuous improvement and promoting ideas to improve ways of working. Where necessary, this role will be expected to deputise for the Communications Business Partner in their absence.

Responsibilities

• Act as key point of contact for the CDO communications function.
• Provide professional and administration support to the team including responding to emails, inbox management, diary management and supporting meetings.
• Ensure meetings are arranged with the right people at the right time to progress priorities.
• Support the Communications Business Partner in providing strategic communication advice to leaders across CDO and in developing their engagement skills.
• Create engaging content for a range of communication channels.
• Lead on logistics and coordination of events, learning sessions, and Town Halls.
• Produce and manage virtual events on MS Teams and MS Teams Town Hall (previously MS Teams Live).
• Support the delivery of internal communication content, ensuring products are delivered to a high quality.
• Align CDO communication to key change programmes and delivery milestones and ensure effective planning.
• Analyse and segment internal audiences to target communication effectively.
• Maintain and develop a group SharePoint hub.
• Support the creation of high‑quality presentations to a range of stakeholders.
• Commission requests for information and take responsibility for drafting summaries of the responses.
• Support the Communications Business Partner with corporate initiatives and tasks.
• Advise on, analyse and support the implementation of feedback mechanisms to measure employee engagement.
• Liaise with CDO Private Office on regular strategic priorities.
• Develop strong relationships across the group.

Other Responsibilities

• Provide ‘best practice’ advice and guidance to colleagues.
• Prepare and coordinate team meetings, senior leader briefings, and performance reports.
• Support the coordination of an engagement network to support strategic campaigns.
• Support staff engagement activity within the group, including responding to People Survey results and action planning.
• Act as an ambassador for the CDO communications function in all engagement with all parties, demonstrating UKHSA’s values and behaviours.
• Be aware of the bigger picture across government priorities and how UKHSA’s work aligns with and supports this agenda.

Qualifications and Experience

• Excellent time management and administration skills.
• Strong organisational and communication skills, with the ability to manage multiple priorities and deliver clear, engaging messages to diverse audiences.
• Experience of creative and innovative internal communication approaches, and the ability to write clearly and concisely.
• Experience in planning and delivering engagement initiatives, including workshops and large‑scale events.
• Able to identify and handle potential risks, understanding when to tackle issues directly and when to escalade, and demonstrating sound judgement in your advice to colleagues.
• Effective stakeholder management skills, with the ability to build and maintain productive relationships at all levels.
• Experience of advising, analysing and supporting the implementation of feedback mechanisms.
• Self‑motivated and proactive approach, seeking out information that may need to be communicated.
• Able to prioritise and co‑ordinate reactive work with longer‑term proactive tasks.
• Proficiency with Microsoft Office suite – particularly Outlook, PowerPoint, and SharePoint, with the ability to learn new tools and embrace artificial intelligence in a safe way.
• Experience of working alongside a communications team and awareness of Government Communication Service standards.
• An understanding of Government Digital Accessibility Standards.

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Health Care Provider, Information Technology, and General Business

Industries

• Hospitals and Health Care, Public Health, and Government Administration

For full details of the role, please click \”Apply\” and you will be redirected to the full advert on HealthJobsUK.