At a Glance
- Tasks: Provide expert advice on environmental hazards and manage customer queries with precision.
- Company: Join the UKHSA, a leader in health protection and environmental safety.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Other info: Be part of a dynamic team focused on real-world impact.
- Why this job: Make a difference by helping to protect public health from environmental risks.
- Qualifications: Strong communication skills and a keen interest in environmental science.
The predicted salary is between 30000 - 40000 £ per year.
Overview
The Radiation, Chemical, Climate and Environmental Hazards Directorate (RCCE) is part of the UKHSA Chief Scientific Officer Group and is responsible for promoting improved health and reduced harm from radiation, hazardous chemicals in the environment, environmental change and extreme weather events such as flooding.
Responsibilities
- Provide advice on radiation, hazardous chemicals, environmental change and extreme weather events.
- Assess health risks through research and collaborative projects.
- Provide commercial services for radiological and chemical hazards.
- Cover key roles in the RCE Emergency Plans, especially plans for major radiation incidents that need to be maintained in a state of readiness.
- Participate in the day‑to‑day work of the Customer Services office and maintain a high level of accuracy in accordance with standard operating procedures.
- Interpret and deal with customer queries, requiring some knowledge and experience.
- Investigate invoice/payment queries and liaise with the customer and UKHSA Accounting Services.
Customer Services Administrator employer: UK Health Security Agency
As a part of the UKHSA, the Radiation, Chemical, Climate and Environmental Hazards Directorate offers a dynamic work environment where employees are dedicated to promoting public health and safety. With a strong emphasis on collaboration and professional development, staff members enjoy opportunities for growth while contributing to meaningful projects that address critical environmental challenges. Located in a supportive and innovative atmosphere, this role not only provides competitive benefits but also allows you to make a tangible impact on community health and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission around health and environmental safety, and think about how your skills as a Customer Services Administrator can contribute to that.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on how you can handle customer queries and maintain accuracy, as these are key aspects of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Administrator role. Highlight any relevant experience you have in customer service, especially if it involves dealing with queries related to environmental issues or hazardous materials.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with the responsibilities listed in the job description. Don’t forget to mention your ability to maintain accuracy and handle customer queries.
Showcase Relevant Skills:When filling out your application, make sure to showcase skills that are relevant to the position. This could include your experience with research, your ability to assess health risks, or your knack for investigating queries. We want to see what makes you a great fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at UK Health Security Agency
✨Know Your Stuff
Make sure you brush up on the specifics of radiation, hazardous chemicals, and environmental change. Familiarise yourself with recent developments in these areas, as well as the role of the UKHSA. This will show that you're not just interested in the job, but that you understand its importance.
✨Customer Queries are Key
Since the role involves dealing with customer queries, think about common questions or issues that might arise. Prepare examples from your past experience where you've successfully handled similar situations. This will demonstrate your problem-solving skills and customer service expertise.
✨Accuracy Matters
Highlight your attention to detail during the interview. You could mention specific instances where your accuracy made a difference in your previous roles. This is particularly important for maintaining standard operating procedures, so be ready to discuss how you ensure precision in your work.
✨Stay Calm Under Pressure
Given the nature of the role, you may face high-pressure situations, especially when dealing with emergencies. Prepare to share examples of how you've managed stress in the past. This will reassure the interviewers that you can handle the demands of the job effectively.
