At a Glance
- Tasks: Assist customers, process orders, and ensure smooth communication for dosimetry services.
- Company: Leading service provider in radiation safety with a commitment to excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for training and development in a supportive workplace.
- Why this job: Join a vital team making a difference in health and safety for thousands of workers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Personal Dosimetry Service (PDS) is a commercial service, approved by the Health & Safety Executive (HSE), and accredited to ISO/IEC 17025. PDS serves over 5,500 employers working with ionising radiations in the industrial, research and medical sectors, by assessing the radiation doses to their employees. This is carried out by means of passive personal dosemeters, which are worn by the employee for a period then returned to PDS for processing and reporting.
The service also helps build experience which informs UKHSA's advice to government and users of radiation and makes a significant contribution towards RCCE's annual income. The PDS is a group of around 35 staff, plus 10 bank staff, who issue and assess doses from dosemeters to over 80,000 workers in the UK and overseas.
This post will work as part of a small team which is responsible for dealing with customer queries, processing orders, forwarding contracts, invoicing for all PDS services provided (over 5,500 customers) and maintaining an excellent level of customer care. The post holder will work with the team to invoice PDS customers.
The post holder will be responsible for PDS customer & public interactions, reviewing all documentation, providing advice on our services, and liaising directly with stakeholders internally & externally to provide PDS routine & emergency dosimetry services. The postholder must ensure an efficient & smooth service for our 5500+ customers & provide calm & timely information in the event of an emergency incident.
This will involve planning & prioritising the routine & emergency response roles as well as managing documentation to ensure business continuity. This includes overseeing the meeting of the deadlines & targets for routine & emergency requests. The post holder will liaise with PDS Lab functions, Logistics Office & others to maintain a reliable routine & emergency response capability by liaising with colleagues & suppliers.
The postholder will work closely with the Technical Development Manager & operations team as well as the Customer Services team to ensure effective communication to PDS stakeholders at all times. The post holder will have line management responsibility for allocating resources, prioritising work, staff development & training within the Customer Services team, as well as maintaining office documentation for ISO17025 accreditation.
As well as general management & systems development, duties will include the involvement in the preparation of emergency response documentation (policies & procedures), awareness of new legislation / regulations. We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
Customer Liaison Officer employer: UK Health Security Agency
At the Personal Dosimetry Service, we pride ourselves on being an employer of choice, fostering a supportive work culture that values every team member's contribution. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our staff are well-equipped to handle the challenges of providing exceptional customer service in a critical sector. Located in a dynamic environment, we offer a unique chance to make a meaningful impact while working alongside dedicated professionals who share a passion for safety and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UK Health Security Agency. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UK Health Security Agency before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UK Health Security Agency:Your cover letter is your chance to shine! Tell us why you want to work at UK Health Security Agency specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UK Health Security Agency!
How to prepare for a job interview at UK Health Security Agency
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
