At a Glance
- Tasks: Lead the design and management of IT service assets and configuration data.
- Company: Join the UK Health Security Agency, dedicated to public health and safety.
- Benefits: Enjoy generous leave, a pension scheme, and flexible working options.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make a real difference in public health while developing your IT skills.
- Qualifications: ITIL qualification or substantial experience in IT Service Management required.
The predicted salary is between 44550 - 54450 £ per year.
The UK Health Security Agency (UKHSA) prevents, prepares for and responds to infectious diseases, and environmental hazards, to keep all our communities safe, save lives and protect livelihoods. We provide scientific and operational leadership, working with local, national and international partners to protect the public’s health and build the nation’s health security capability. UKHSA is an executive agency, sponsored by the Department of Health and Social Care.
We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability.
Detailed job description and main responsibilities
- CMDB Design and Delivery
- Design and deliver a scalable CMDB aligned to business and technical requirements
- Define scope, depth and structure of configuration data and relationships
- Implement ServiceNow CMDB using discovery tools and service mapping
- Establish phased implementation and continuous improvement roadmap
- SACM Governance and Process Management
- Define, implement and maintain SACM policies, standards and procedures
- Ensure alignment with ITIL Service Transition and Service Operation practices
- Drive adherence to agreed processes across internal teams and suppliers
- Establish and monitor internal controls for configuration governance
- Data Quality and Assurance
- Plan and execute population of asset register and CMDB
- Perform regular audits, validation and reconciliation of CIs
- Identify and rectify inaccuracies, duplication or missing configuration data
- Define and monitor data quality metrics and reporting
- Lifecycle Management
- Ensure all Configuration Items are tracked throughout their lifecycle
- Work with lifecycle and service owners to maintain CI status (hardware, software, applications)
- Ensure new and changed assets are accurately recorded during release and change activities
- ITSM Integration
- Enable Change Management with accurate impact and risk assessment
- Support Incident Management with targeted CI-based communication and resolution
- Facilitate Problem Management through linkage of known errors to CIs
- Support Release Management by ensuring correct CI creation and updates
- Stakeholder Management and Leadership
- Engage with technical teams, suppliers and stakeholders to promote CMDB value
- Influence adoption of SACM practices and standards
- Provide expert advice and guidance on configuration management
- Act as escalation point for SACM-related issues and non-compliance
- Continuous Improvement
- Identify opportunities to improve SACM capability and maturity
- Lead initiatives to enhance CMDB accuracy, automation and usability
- Support wider IT service transformation and Service Integration and Management (SIAM) environments where applicable
This list is not exhaustive. You will carry out any other duties as may reasonably be required by your line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Essential Criteria
- ITIL qualification or substantial experience in IT Service Management with a focus on SACM
- Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise
- Strong technical understanding of systems, infrastructure, applications and service relationships
- Proven stakeholder engagement and influencing skills across a diverse environment
- Strong ownership mindset with proactive problem-solving and delivery focus
Desirable Criteria
- Experience working in SIAM or multi-supplier environments
- Experience with service mapping and dependency modelling
- Experience defining and managing CMDB data quality standards
- Knowledge of related ITIL processes (Change, Incident, Problem Management)
- Experience supporting service transformation or continuous improvement initiatives
Salary Information
Grade 7 Inner: £60,494 - £70,566
Grade 7 Outer: £58,340 - £68,574
Grade 7 National: £56,185 - £66,581 per annum, pro-rata
Location
This role is being offered as hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf.
Benefits of working at UKHSA include:
- Generous annual leave
- Access to a generous Defined Benefit pension scheme with employer contributions
- Access to a cycle-to-work salary sacrifice scheme, season ticket advances and payroll giving
- Access to a retail discounts and cashback site
- Flexible working patterns (part-time, job-share, condensed hours)
- Generous maternity/paternity and adoption leave package
IT Service Asset & Configuration Lead in Birmingham employer: UK Health Security Agency
At UKHSA, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that values innovation and professional growth. As a Lead Cyber Security Architect, you will have the opportunity to make a significant impact on public health security while enjoying competitive salaries, including a market pay supplement, and the flexibility of remote work. Our commitment to employee development ensures that you will continuously enhance your skills in a supportive environment dedicated to safeguarding national services.
