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- Tasks: Support National Accounts and franchisees, ensuring smooth day-to-day operations.
- Company: Join Card Connection, a leader in the greetings and gift card industry.
- Benefits: Enjoy hybrid working, employee perks, and a supportive team environment.
- Why this job: Make a real impact while developing your organisational and communication skills.
- Qualifications: Strong attention to detail, customer service experience, and proficiency in Microsoft Office.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Learn more about us and the role: Love keeping things organised and making things happen? Join Card Connection as a Sales Support Controller in Farnham and be the go-to person for supporting National Accounts, helping franchisees across the UK, and keeping day-to-day operations running like clockwork. You’ll work closely with your Sales Support Manager and other Sales Support Controllers, helping the team deliver excellent results. This is the perfect role if you’re proactive, organised, and enjoy seeing the impact of your work firsthand.
The main responsibilities of the role include:
- Communicate regularly and professionally with National Account representatives to maintain excellent service levels.
- Provide professional verbal and written communication to franchisees, ensuring information is delivered accurately and promptly.
- Manage central billing notifications (leads, closures, on/off stops, transfer of ownerships, etc.), forwarding them to franchisees and monitoring progress.
- Keep customer and account information, including account details and site lists for National Accounts, up to date.
- Respond to queries from independent and National Account retailers, providing information and ensuring franchisees and Regional Sales Managers are updated where relevant.
- Handle franchisee and National Account queries efficiently, escalating issues to the Sales Support Manager or National Account Manager as needed.
- Work closely with the Sales Support Manager and Sales Support Controllers to ensure all Sales Department administrative procedures are carried out effectively and within agreed deadlines.
- Prepare accurate monthly sales analysis and reports monitoring National Account performance.
- Maintain and update product listings and pricing systems, communicating changes to National Account customers.
- Create informative spreadsheets in Excel, using functions such as VLOOKUP and OLE.
- Create and format the weekly Sales section of the online bulletin for distribution across the franchise network.
You’ll be able to demonstrate strong attention to detail and work efficiently, with a confident and professional telephone manner. You’ll have excellent administrative and organisational skills, along with customer service experience, and you’ll bring an enthusiastic and positive approach when working with both customers and colleagues. You’ll have a good working knowledge of Microsoft Word, Excel and ACT (intermediate level). Experience using the Exchequer accounts package would be an advantage, however full training will be provided.
Join a company that values your skills and lets you make a real impact in the greetings and gift card industry!
Among the great benefits of working at Card Connection are:
- Hybrid working pattern (2/3 days per week in office)
- Employee Benefits Platform
- Employee Referral Scheme
- Pension Scheme
- Online Doctor and Employee Assistant Programme
- Employee Recognition Scheme
Sales Support Controller - Hybrid working in Farnham employer: UK Greetings
Contact Detail:
UK Greetings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Controller - Hybrid working in Farnham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Sales Support Controller role.
✨Tip Number 2
Prepare for the interview by practising common questions related to sales support and customer service. We recommend using the STAR method to structure your answers, showcasing your skills and experiences effectively.
✨Tip Number 3
Show off your organisational skills during the interview! Bring along examples of spreadsheets or reports you've created in Excel, especially if you’ve used functions like VLOOKUP. This will demonstrate your attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Sales Support Controller - Hybrid working in Farnham
Some tips for your application 🫡
Show Your Organisational Skills: Since the role is all about keeping things organised, make sure your application reflects your organisational skills. Use clear headings and bullet points to make it easy for us to see how you manage tasks and keep everything running smoothly.
Tailor Your Communication Style: We love a professional yet friendly tone! When writing your application, think about how you can showcase your ability to communicate effectively with both customers and colleagues. A personal touch can go a long way in making your application stand out.
Highlight Relevant Experience: Make sure to include any previous experience that relates to sales support or customer service. We want to see how you've handled similar responsibilities before, so don’t be shy about sharing your successes and what you’ve learned along the way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about who we are and what we do!
How to prepare for a job interview at UK Greetings
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Support Controller role. Familiarise yourself with the responsibilities listed in the job description, such as managing billing notifications and maintaining customer information. This will help you demonstrate your enthusiasm and readiness to contribute from day one.
✨Show Off Your Communication Skills
Since the role involves regular communication with National Account representatives and franchisees, practice articulating your thoughts clearly and professionally. Prepare examples of how you've effectively handled queries or provided excellent customer service in the past. This will showcase your ability to maintain those high service levels they’re looking for.
✨Excel at Excel
Given that you'll be creating informative spreadsheets and using functions like VLOOKUP, brush up on your Excel skills before the interview. You might even want to prepare a quick example of how you've used Excel in previous roles. This will not only impress them but also show that you're proactive about your skill set.
✨Bring Your Organisational A-Game
As an organised individual, think of specific instances where your organisational skills made a difference in your previous jobs. Whether it was streamlining processes or keeping track of important information, share these stories during the interview. This will highlight your fit for a role that requires keeping operations running smoothly.
