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- Tasks: Support Tesco operations, handle customer queries, and coordinate exciting projects.
- Company: Join UK Greetings, a leading greeting card publisher with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive pay, and development opportunities.
- Why this job: Make a real impact in customer service while working with a supportive team.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Flexible hours, employee discounts, and a focus on wellbeing.
The predicted salary is between 10 - 13 ÂŁ per hour.
Could you be our next Customer Operations Co-ordinator on our Tesco Account? Are you enthusiastic about providing excellent customer service? Do you enjoy working in a role where every day brings something different and where your contributions really make a difference? UK Greetings has a part-time opportunity to join our Strategic Account Team, supporting one of our most high-profile accounts - Tesco. With 16–20 hours per week, you’ll help ensure smooth operations and contribute to delivering outstanding service to a leading retailer.
Why you’ll love this role:
- Be part of a supportive, collaborative team focused on the Tesco account.
- Take ownership of key processes and make a real impact on service delivery.
- Enjoy variety – from coordinating test orders to supporting display planning and seasonal campaigns.
- Develop your skills in customer service, operations, and account management within a well-respected organisation.
We are looking for a dedicated team player who can collaborate effectively across the business. A pro‑active approach and a can‑do attitude is essential to the success of this role. Taking initiative to identify and resolve problems will be required, ensuring customer needs are met and interdepartmental liaison is crucial to address issues and find solutions quickly. Effective customer service, communication and attention to detail are the key to success in this position. You should have the ability to efficiently manage administrative tasks, prioritise work, and stay organised.
Key activities & responsibilities include:
- Monitoring Service and Availability Levels: Keep a close eye on service and availability levels for this high‑profile account. This involves regularly checking stock levels and ensuring that the customer’s needs are met.
- Liaising with Internal Departments: Collaborate with various internal departments to find solutions to any issues or challenges that may arise. Effective communication with other teams is essential for problem‑solving.
- Handling Customer Queries: Address and resolve customer queries promptly and professionally. This includes communication with both store‑level and head‑office‑level representatives of the customer.
- Display Planning: Participate in display planning according to guidelines provided by Category Management teams. Attention to detail is crucial to ensure the right products are displayed correctly.
- Administrative Support: Provide administrative support as needed for account planning requirements. This could include data analysis, reporting, and documentation.
- Co‑ordinating Test Orders: Ensure that all test orders are thoroughly coordinated and reported on before live call off. Identify any issues that could affect the fill rate for the customer and work with relevant departments to resolve them.
- Publishing Barcode and Pricing Details: Communicate barcode and pricing details to the customer, especially for re‑plans and pocket swap activities. Timely communication is crucial to maintaining service levels.
- Supporting Everyday and Seasonal Activities: Assist in coordinating everyday and seasonal activities related to the account. This may involve collecting information for merchandising and ensuring in‑store compliance with display units.
- Participation in Specific Projects: Be actively involved in specific projects related to the high‑profile account. This may involve strategic planning, product launches, or other initiatives.
The role is based at our head office in Dewsbury, West Yorkshire, with hybrid working. If you enjoy working collaboratively, making a positive impact, and taking ownership of meaningful tasks, we’d love to hear from you. Apply today and join the UK Greetings team!
Customer Operations Co-ordinator - Tesco in Dewsbury employer: UK Greetings
Contact Detail:
UK Greetings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Co-ordinator - Tesco in Dewsbury
✨Tip Number 1
Get to know Tesco and their values! Research the company culture and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with various departments and handling customer queries, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your proactive approach and can-do attitude, which are essential for the Customer Operations Co-ordinator role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Operations Co-ordinator - Tesco in Dewsbury
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and how you can contribute to our Tesco account.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences. Mention specific skills like communication and problem-solving that align with what we’re looking for in a Customer Operations Co-ordinator.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us see how you can fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with UK Greetings.
How to prepare for a job interview at UK Greetings
✨Know the Company Inside Out
Before your interview, take some time to research UK Greetings and their relationship with Tesco. Understand their products, values, and recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved customer queries or improved service delivery. Highlight your proactive approach and can-do attitude!
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you've worked effectively within a team. Share stories that showcase your ability to liaise with different departments and solve problems together. This will illustrate that you're a dedicated team player.
✨Be Organised and Detail-Oriented
The job requires managing various administrative tasks and paying attention to detail. Bring up instances where your organisational skills made a difference, whether it was coordinating projects or ensuring compliance with guidelines. This will reassure them that you can handle the responsibilities of the role.
