At a Glance
- Tasks: Collaborate with teams to solve customer issues and manage queries professionally.
- Company: Join UK Greetings, a leading greeting card publisher with a diverse culture.
- Benefits: Enjoy hybrid working, employee discounts, and development opportunities.
- Other info: Flexible working hours and a supportive environment for personal growth.
- Why this job: Make a difference in customer service while working on exciting projects.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Monitor service and availability levels for a high-profile account; regularly check stock levels and ensure customer needs are met.
- Liaise with internal departments to resolve issues; maintain effective cross-team communication for problem-solving.
- Handle customer queries promptly and professionally; communicate with both store-level and head office representatives of the customer.
- Participate in display planning according to guidelines provided by Category Management; ensure displays are accurate and meet requirements.
- Provide administrative support for account planning, including data analysis, reporting, and documentation.
- Coordinate test orders and report on them before live call-off; identify issues that could affect fill rate and coordinate with relevant departments to resolve them.
- Publish barcode and pricing details to the customer, especially for re-plans and pocket swap activities; communicate timely to maintain service levels.
- Support everyday and seasonal activities related to the account; collect information for merchandising and ensure in-store display unit compliance.
- Participate in specific projects related to the high-profile account (e.g., strategic planning, product launches or other initiatives).
- Location: Head office is based in Dewsbury, West Yorkshire, with hybrid working.
Qualifications / Skills
- Effective customer service, communication, and attention to detail; ability to manage administrative tasks, prioritise work, and stay organised.
EEO / Diversity and Inclusion
- Proud member of the Disability Confident employer scheme.
Customer Operations Co-ordinator in Dewsbury employer: UK Greetings
At UK Greetings, we pride ourselves on being an inclusive and diverse employer, fostering a culture where every employee can thrive. With a hybrid working model that offers flexibility, enhanced family-friendly policies, and a commitment to employee development through qualifications, we ensure our team members feel valued and supported. Located in Dewsbury, West Yorkshire, our vibrant work environment encourages collaboration and innovation, making it an excellent place for those passionate about customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Co-ordinator in Dewsbury
✨Tip Number 1
Network like a pro! Reach out to current employees at UK Greetings on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the administrative side of the Customer Operations Co-ordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at UK Greetings.
We think you need these skills to ace Customer Operations Co-ordinator in Dewsbury
Some tips for your application 🫡
Show Your Communication Skills:Since effective communication is key for this role, make sure to highlight your experience in liaising with different teams. Share examples of how you've successfully resolved issues or collaborated on projects in the past.
Be Customer-Focused:We want to see your passion for customer service! In your application, mention specific instances where you’ve addressed customer queries or improved their experience. This will show us that you understand the importance of putting customers first.
Highlight Your Organisational Skills:This role requires a knack for managing administrative tasks and staying organised. Use your application to demonstrate how you prioritise work and keep everything on track, especially when juggling multiple responsibilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at UK Greetings
✨Know Your Customer Operations
Familiarise yourself with the key responsibilities of a Customer Operations Co-ordinator. Understand how to handle customer queries and liaise with internal departments effectively. Be ready to discuss examples from your past experiences where you successfully resolved issues or improved communication.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've identified problems and taken the initiative to resolve them. Highlight your proactive approach and how it benefited your previous team or company. This will demonstrate your ability to think on your feet, which is crucial for this role.
✨Emphasise Attention to Detail
Since attention to detail is vital in this position, be prepared to discuss how you ensure accuracy in your work. Bring examples of how you've managed administrative tasks or coordinated projects while maintaining high standards. This will show that you can handle the demands of the role.
✨Communicate Effectively
Practice your communication skills before the interview. You might be asked to explain complex information clearly or to role-play a customer interaction. Being articulate and professional will help you stand out, especially since effective communication is key to success in this position.
