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- Tasks: Collaborate with teams to solve customer issues and manage queries professionally.
- Company: Join UK Greetings, a leading greeting card publisher with a diverse culture.
- Benefits: Enjoy hybrid working, employee discounts, and development opportunities.
- Why this job: Make a difference in customer service while working on exciting projects.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Flexible working hours and a supportive environment for personal growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Liaising with Internal Departments: Collaborate with various internal departments to find solutions to any issues or challenges that may arise. Effective communication with other teams is essential for problem‑solving.
Handling Customer Queries: Address and resolve customer queries promptly and professionally. This includes communication with both store‑level and head office‑level representatives of the customer.
Participation in Specific Projects: Be actively involved in specific projects related to the high‑profile account. This may involve strategic planning, product launches, or other initiatives.
Administrative Support: Provide administrative support as needed for account planning requirements. This could include data analysis, reporting, and documentation.
Co‑ordinating Test Orders: Ensure that all test orders are thoroughly coordinated and reported on before live call off. Identify any issues that could affect the fill rate for the customer and work with relevant departments to resolve them.
Publishing Barcode and Pricing Details: Communicate barcode and pricing details to the customer, especially for re‑plans and pocket swap activities. Timely communication is crucial to maintaining service levels.
Supporting Everyday and Seasonal Activities: Assist in coordinating everyday and seasonal activities related to the account. This may involve collecting information for merchandising and ensuring in‑store compliance with display units.
Display Planning: Participate in display planning according to guidelines provided by Category Management teams. Attention to detail is crucial to ensure the right products are displayed correctly.
Are you passionate about customer service? Are you currently working in a time‑sensitive role where attention to detail is high on the agenda? We are looking for a dedicated team player who can collaborate effectively across the business. A pro‑active approach and a can‑do attitude are essential to the success of this role. Taking the initiative to identify and resolve problems will be required to ensure the customer’s needs are met, so interdepartmental liaison is crucial in order for you to address issues and find solutions quickly. Effective customer service, communication and attention to detail are the key to success in this position. You should have the ability to efficiently manage administrative tasks, prioritise work, and stay organised.
This role operates in a hybrid working pattern of office‑based days and working from home. The head office is based in Dewsbury, West Yorkshire. This role would require a minimum of 2 days in the office.
We help make the world a more thoughtful and caring place every single day with our greeting cards, gift dressings and party supplies products created for life’s big events, special occasions, and those \”saw‑this‑and‑thought‑of‑you\” moments in life. Along with our sister company John Sands, who are based in Australia and New Zealand, we’re part of the American Greetings Corporation, one of the largest privately owned greeting card publishers in the world. As the largest direct‑to‑retail publisher of greeting cards and social expression products in the UK, we are the celebrations destination. You’ll find our amazing products in major supermarkets, high street retailers, and independent stores across the UK and internationally, as well as digital online marketplaces. Here at UK Greetings we take pride in being an inclusive and diverse employer – we are dedicated and committed to building a culture where difference is valued and everyone is able to fulfil their potential at work regardless of their background. Among the great benefits of working at UK Greetings are:
- Hybrid Working, working from home and our Dewsbury offices with flexibility around start and finish times
- Enhanced Family Friendly Policies
Free onsite parking at Head Office sites - Employee discount shop
- Auto‑enrolled Pension Scheme
- Development opportunities; offering qualifications from Level 3 to 7
- Employee Assistance Programme (EAP)
- Employee wellbeing support including Mental Health First Aiders
- Employee Recognition scheme
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Customer Operations Co-ordinator employer: UK Greetings
Contact Detail:
UK Greetings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at UK Greetings on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the administrative side of the Customer Operations Co-ordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at UK Greetings.
We think you need these skills to ace Customer Operations Co-ordinator
Some tips for your application 🫡
Show Your Communication Skills: Since effective communication is key for this role, make sure to highlight your experience in liaising with different teams. Share examples of how you've successfully resolved issues or collaborated on projects in the past.
Be Customer-Focused: We want to see your passion for customer service! In your application, mention specific instances where you’ve addressed customer queries or improved their experience. This will show us that you understand the importance of putting customers first.
Highlight Your Organisational Skills: This role requires a knack for managing administrative tasks and staying organised. Use your application to demonstrate how you prioritise work and keep everything on track, especially when juggling multiple responsibilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at UK Greetings
✨Know Your Customer Operations
Familiarise yourself with the key responsibilities of a Customer Operations Co-ordinator. Understand how to handle customer queries and liaise with internal departments effectively. Be ready to discuss examples from your past experiences where you successfully resolved issues or improved communication.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've identified problems and taken the initiative to resolve them. Highlight your proactive approach and how it benefited your previous team or company. This will demonstrate your ability to think on your feet, which is crucial for this role.
✨Emphasise Attention to Detail
Since attention to detail is vital in this position, be prepared to discuss how you ensure accuracy in your work. Bring examples of how you've managed administrative tasks or coordinated projects while maintaining high standards. This will show that you can handle the demands of the role.
✨Communicate Effectively
Practice your communication skills before the interview. You might be asked to explain complex information clearly or to role-play a customer interaction. Being articulate and professional will help you stand out, especially since effective communication is key to success in this position.