At a Glance
- Tasks: Support National Accounts and franchisees, ensuring smooth day-to-day operations.
- Company: Join Card Connection, a leader in the greeting card industry with a supportive culture.
- Benefits: Enjoy hybrid working, employee perks, and a pension scheme.
- Other info: Be part of a diverse team that values your contributions and growth.
- Why this job: Make a real impact while developing your organisational and communication skills.
- Qualifications: Strong attention to detail, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
Love keeping things organised and making things happen? Join Card Connection as a Sales Support Administrator in Farnham and be the go-to person for supporting National Accounts, helping franchisees across the UK, and keeping day-to-day operations running like clockwork. You’ll work closely with your Sales Support Manager and Sales Support Controllers, helping the team deliver excellent results. This is the perfect role if you’re proactive, organised, and enjoy seeing the impact of your work firsthand.
The main responsibilities of the role include:
- Communicate regularly and professionally with National Account representatives to maintain excellent service levels.
- Provide professional verbal and written communication to franchisees, ensuring information is delivered accurately and promptly.
- Manage central billing notifications (leads, closures, on/off stops, transfer of ownerships, etc.), forwarding them to franchisees and monitoring progress.
- Keep customer and account information, including account details and site lists for National Accounts, up to date.
- Respond to queries from independent and National Account retailers, providing information and ensuring franchisees and Regional Sales Managers are updated where relevant.
- Handle franchisee and National Account queries efficiently, escalating issues to the Sales Support Manager or National Account Manager as needed.
- Work closely with the Sales Support Manager and Sales Support Controllers to ensure all Sales Department administrative procedures are carried out effectively and within agreed deadlines.
- Prepare accurate monthly sales analysis and reports monitoring National Account performance.
- Maintain and update product listings and pricing systems, communicating changes to National Account customers.
- Create informative spreadsheets in Excel, using functions such as VLOOKUP and OLE.
- Create and format the weekly Sales section of the online bulletin for distribution across the franchise network.
You’ll be able to demonstrate strong attention to detail and work efficiently, with a confident and professional telephone manner. You’ll have excellent administrative and organisational skills, along with customer service experience, and you’ll bring an enthusiastic and positive approach when working with both customers and colleagues. You’ll have a good working knowledge of Microsoft Word, Excel and ACT (intermediate level). Experience using the Exchequer accounts package would be an advantage, however full training will be provided.
Join a company that values your skills and lets you make a real impact in the greetings and gift card industry!
Among the great benefits of working at Card Connection are:
- Hybrid working pattern (2/3 days per week in office)
- Employee Benefits Platform
- Employee Referral Scheme
- Pension Scheme
- Online Doctor and Employee Assistant Programme
- Employee Recognition Scheme
Sales Support Controller in Farnham employer: UK Greetings Careers
Card Connection is an exceptional employer that values your skills and offers a supportive work environment in Farnham. With a strong focus on employee growth, hybrid working options, and a commitment to inclusivity, you will thrive in a culture that encourages collaboration and professional development. Join a talented team where your contributions make a real impact in the greetings and gift card industry, all while enjoying a range of benefits designed to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Controller in Farnham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UK Greetings Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UK Greetings Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Controller in Farnham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UK Greetings Careers:Your cover letter is your chance to shine! Tell us why you want to work at UK Greetings Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UK Greetings Careers!
How to prepare for a job interview at UK Greetings Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
