At a Glance
- Tasks: Support National Accounts and franchisees, ensuring smooth day-to-day operations.
- Company: Join Card Connection, a leader in the greeting card industry with a supportive culture.
- Benefits: Enjoy hybrid working, employee perks, and a pension scheme.
- Other info: Be part of an inclusive team that values diversity and growth.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong organisational skills and customer service experience required.
The predicted salary is between 25000 - 30000 £ per year.
Love keeping things organised and making things happen? Join Card Connection as a Sales Support Administrator in Farnham and be the go-to person for supporting National Accounts, helping franchisees across the UK, and keeping day-to-day operations running like clockwork. You’ll work closely with your Sales Support Manager and Sales Support Controllers, helping the team deliver excellent results. This is the perfect role if you’re proactive, organised, and enjoy seeing the impact of your work firsthand.
The main responsibilities of the role include:
- Communicate regularly and professionally with National Account representatives to maintain excellent service levels.
- Provide professional verbal and written communication to franchisees, ensuring information is delivered accurately and promptly.
- Manage central billing notifications (leads, closures, on/off stops, transfer of ownerships, etc.), forwarding them to franchisees and monitoring progress.
- Keep customer and account information, including account details and site lists for National Accounts, up to date.
- Respond to queries from independent and National Account retailers, providing information and ensuring franchisees and Regional Sales Managers are updated where relevant.
- Handle franchisee and National Account queries efficiently, escalating issues to the Sales Support Manager or National Account Manager as needed.
- Work closely with the Sales Support Manager and Sales Support Controllers to ensure all Sales Department administrative procedures are carried out effectively and within agreed deadlines.
- Prepare accurate monthly sales analysis and reports monitoring National Account performance.
- Maintain and update product listings and pricing systems, communicating changes to National Account customers.
- Create informative spreadsheets in Excel, using functions such as VLOOKUP and OLE.
- Create and format the weekly Sales section of the online bulletin for distribution across the franchise network.
You’ll be able to demonstrate strong attention to detail and work efficiently, with a confident and professional telephone manner. You’ll have excellent administrative and organisational skills, along with customer service experience, and you’ll bring an enthusiastic and positive approach when working with both customers and colleagues. You’ll have a good working knowledge of Microsoft Word, Excel and ACT (intermediate level). Experience using the Exchequer accounts package would be an advantage, however full training will be provided.
Join a company that values your skills and lets you make a real impact in the greetings and gift card industry!
Among the great benefits of working at Card Connection are:
- Hybrid working pattern (2/3 days per week in office)
- Employee Benefits Platform
- Employee Referral Scheme
- Pension Scheme
- Online Doctor and Employee Assistant Programme
- Employee Recognition Scheme
Sales Support Administrator in Farnham employer: UK Greetings Careers
Card Connection is an exceptional employer that values your skills and offers a supportive work environment in Farnham. With a strong focus on employee growth, we provide comprehensive training and a hybrid working model that promotes work-life balance. Join our inclusive team and enjoy benefits such as an Employee Benefits Platform, recognition schemes, and the opportunity to make a meaningful impact in the greetings and gift card industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator in Farnham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since the role involves a lot of interaction with franchisees and National Account representatives, being clear and professional in your verbal and written communication is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining Card Connection and being part of our fantastic team.
We think you need these skills to ace Sales Support Administrator in Farnham
Some tips for your application 🫡
Show Your Organisational Skills:Since the role is all about keeping things organised, make sure your application reflects your organisational skills. Use bullet points to list your experiences and achievements clearly, so we can see how you keep things running smoothly.
Communicate Like a Pro:We love clear and professional communication! In your written application, ensure your language is friendly yet professional. This will show us that you can handle the communication with National Account representatives and franchisees effectively.
Highlight Your Attention to Detail:Attention to detail is key in this role. When writing your application, double-check for any typos or errors. A polished application demonstrates that you take pride in your work and can manage important information accurately.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at UK Greetings Careers
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Support Administrator role. Familiarise yourself with the key responsibilities mentioned in the job description, such as managing billing notifications and maintaining customer information. This will help you demonstrate your enthusiasm and readiness to take on the tasks.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you keep things organised and ensure that operations run smoothly, just like they need at Card Connection.
✨Brush Up on Your Communication Skills
Effective communication is crucial for this position. Practice articulating your thoughts clearly and professionally, both verbally and in writing. You might even want to prepare a few scenarios where you've handled customer queries or communicated important information to colleagues.
✨Excel at Excel!
Since the job mentions using Excel functions like VLOOKUP, it’s a good idea to brush up on your Excel skills before the interview. Consider preparing a simple spreadsheet example that showcases your ability to create informative documents, as this will highlight your technical proficiency and attention to detail.
