At a Glance
- Tasks: Create unforgettable experiences for visitors while providing top-notch customer service.
- Company: Join Forestry England, a leader in environmental conservation and visitor engagement.
- Benefits: Enjoy a competitive salary, generous pension contributions, and flexible working options.
- Other info: Great opportunities for personal growth and development in a supportive environment.
- Why this job: Be part of a team that makes a real difference in the community and environment.
- Qualifications: Customer service experience and a passion for teamwork are essential.
The predicted salary is between 29171 - 29171 £ per year.
Reference number
431537
Salary£29,171 - £29,171
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job gradeAdministrative Officer
Contract typePermanent
Business areaFC - Forestry England
Type of roleCustomer Insight
Working patternFull-time
Number of jobs available1
Contents- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Brandon, East of England, IP27 0AF
About the jobJob summary
What you\'ll do
You will contribute to achieving an exceptional visitor experience, providing outstanding service so visitors leave High Lodge with lasting memories. You will provide visitors with information, respond to enquiries with enthusiasm and expertise, making sure we meet the needs of every customer where possible. You will help keep our visitor facilities clean, safe and accessible. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England\'s work including marketing, events, membership and volunteering.
Where you\'ll work
High Lodge, Thetford Forest as part of the visitor service and recreation team.
Job descriptionKey responsibilities & accountabilities
As part of our visitor welcome team you will operate our visitor welcome area, give information and deal
with enquiries from customers inclusively, positive and friendly. You will handle credit card sales and
proactively sell Forestry England memberships.
- lead on High Lodge site marketing, including updating and delivering a marketing plan.
- develop and deliver an engaging corporate offer that generates an income.
- grow learning and engagement opportunities with schools and the community.
- lead on delivery of the High Lodge event program and facilitate income generating, 3rd party event opportunities.
- oversee the coordination of High Lodge Information Point, staffing and rotas, leaflet stocks, first aid stocks, all retail sales and delivering good customer service.
- act as site Duty Manager, as part of a rota.
- work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere.
- follow Forestry England\'s policies and procedures being consistent and efficient.
- maintain strong communication with on-site partners, such as the Cafe, so we have a seamless and cohesive visitor experience.
- oversee parking system, addressing any issues quickly to ensure a hassle-free experience for visitors.
- And any other tasks, reasonably requested by your line manager.
Skills, knowledge & experience
Essential professional and technical experience
- experience in delivering excellent customer service both in-person and using a variety of digital platforms.
- experience in creating engaging marketing content.
- ability to manage a marketing delivery plan.
- experience in securely managing data.
- willingness to carry out both manual tasks (such as toilet cleaning) and administrative tasks.
- proven ability to work as part of a team.
- practical understanding or a willingness to learn about health & safety best practices and a commitment to a positive health and safety culture.
- competent IT user with experience in MS Office suite of applications.
Desirable professional and technical experience
- experience of operating electronic admissions or retail till systems.
- a working knowledge of risk assessments and safe working in an outdoor setting.
- experience of working at a visitor attraction in the heritage and or environment sector.
- experience of assisting with the delivery of events and activities.
Qualifications
Essential
- full UK driving license.
- a GCSE in Maths and English or functional skills equivalent subject.
Desirable
- higher education qualification in marketing or leisure and tourism.
We\'ll assess you against these behaviours during the selection process:
- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace
Alongside your salary of £29,171, Forestry Commission contributes £8,450 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
How to apply
You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.
You will be assessed on your experiences and behaviours at interview.
The Behaviours being assessed at interview are –
Changing and Improving
Working Together
Managing a Quality Service
Delivering at Pace
Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.
If you require any reasonable adjustments, please email
If you\'re planning to use AI to support your application, please ensure you\'ve read our guidelines here first.
Read more about our application process and working with us on the Forestry England website.
Feedback will only be provided if you attend an interview or assessment.
SecuritySuccessful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirementsThis job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil ServiceThe Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\'s recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further informationThis vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicantsJob contact :
- Name : FC Recruitment Team
- Email :
- Email :
Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners\' Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.
Visitor Service Coordinator in Brandon employer: UK Government - Forestry Commission
Forestry England is an exceptional employer, offering a supportive and inclusive work culture that prioritises teamwork and individual growth. Located in the picturesque High Lodge, Thetford Forest, employees benefit from a competitive salary, a generous Civil Service pension scheme, and tailored learning and development opportunities, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
Contact Details:
UK Government - Forestry Commission Recruitment Team
StudySmarter Expert Advice🤫
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