Regional Operations Manager - GLS in London

Location: Hybrid, extensive travel across the Surrey and Greater London region

Contract: Permanent, Full time

Are you an experienced operational leader ready to make a meaningful difference every day? As a Regional Operations Manager, you’ll play a pivotal role in ensuring the safe, effective, and consistent delivery of Facilities Management services across multiple prison sites. This is a rare opportunity to step into a high‑profile leadership position where your decisions and guidance directly shape service delivery, influence regional performance, and support the safety and wellbeing of thousands of people.

In this senior role, you’ll translate strategic priorities into operational excellence, supporting Cluster Managers, strengthening compliance and assurance, and driving a culture of safety, accountability, and continuous improvement. Whether you’re overseeing complex estates activity, advising senior stakeholders, responding to operational incidents, or mentoring leaders across the region, your impact will be both wide‑reaching and deeply valued.

If you are motivated by purpose, thrive in a dynamic environment, and want to lead diverse teams to deliver exceptional service, this is your opportunity to help shape the future of our organisation and contribute to safer, better‑managed prisons.

We are a Ministry of Justice business delivering time‑critical services to HMPPS and are looking for a Regional Operations Manager with the following:

• Significant experience leading the delivery of Estates and Facilities Services across multiple sites, ensuring operational consistency and alignment with business objectives
• Strong capability in governance, statutory and mandatory compliance, and Health & Safety oversight, including areas such as water management, asbestos, gas safety, and audit follow‑up actions
• Proven leadership experience managing dispersed operational teams, providing coaching, performance support, and driving effective workforce planning and engagement
• Robust financial and commercial acumen, with experience overseeing budgets, contracts, procurement activity, KPIs and SLAs, and delivering continuous improvement across operations
• Strong stakeholder engagement skills, able to advise senior leaders including Governors, functional heads and partners, and contribute to regional meetings and multi‑cluster forums
• Experience supporting emergency planning, contingency arrangements, and providing guidance during operational incidents as part of a Command Team
• Good Health & Safety knowledge
• Excellent organisational, time‑management and people skills

Explore a varied and rewarding career at GFSL. Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.

Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts.

You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress.

Explore facilities careers where you can make a difference. Pride In People. We’re passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves. We recognise the value that every single employee brings to the organisation. Everyone’s needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.

Future Plans: GFSL has been notified by its shareholder (MOJ) that the provision of FM Services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will complete transfer to a private sector provider/providers no sooner than August 2027.

Pride in People - Do the Right thing - One Team. An ISO 9001 Certified Company.