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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch customer satisfaction.
- Company: Join UK First Energy Solutions Ltd, a leader in the energy sector.
- Benefits: Enjoy 28 days of paid holidays and a supportive work environment.
- Why this job: Make a real difference by enhancing customer experiences and leading a passionate team.
- Qualifications: Bachelor's degree and 1-2 years of customer service experience required.
- Other info: Great opportunity for growth in a fast-paced industry.
The predicted salary is between 30000 - 42000 £ per year.
UK First Energy Solutions Ltd is seeking a motivated Customer Service Supervisor to lead our customer service team. The ideal candidate will have 1-2 years of experience in customer service or a related field and will be responsible for ensuring high-quality customer interactions and maintaining customer satisfaction.
Responsibilities
- Supervise and guide a team of customer service representatives
- Handle escalated customer inquiries and complaints
- Monitor team performance and provide feedback
- Develop and implement customer service policies and procedures
- Maintain customer service records and prepare reports
- Collaborate with other departments to resolve customer issues
- Assist in training new customer service staff
Qualifications
- Bachelor's degree in Business Administration, Communications, or a related field
- Additional customer service certifications are beneficial
Experience
- 1-2 years of experience in customer service, preferably in a supervisory role
- Experience in the energy sector is a plus, but not required
Skills
- Strong leadership and team management abilities
- Excellent verbal and written communication skills
- Problem-solving and decision-making capabilities
- Proficiency in customer service software and MS Office suite
- Ability to work under pressure and manage multiple tasks
- Strong interpersonal skills and empathy
- Basic understanding of the energy industry (preferred)
Job Benefits
- 28 days paid holidays
Customer Service Supervisor employer: UK First Energy Solutions Ltd
Contact Detail:
UK First Energy Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field, especially those who might know about opportunities at UK First Energy Solutions. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service supervision. Think about how you’d handle escalated complaints or improve team performance. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've successfully managed a team or resolved customer issues. This will help us see that you’re the right fit for leading our customer service team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any leadership roles you've had, as we’re looking for someone who can guide our team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background makes you a great fit for the Customer Service Supervisor role. Don’t forget to mention any relevant certifications!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled difficult customer situations or improved team performance. We love to see candidates who can think on their feet and come up with effective solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at UK First Energy Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research UK First Energy Solutions Ltd and their approach to customer service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experience where you've successfully led a team or resolved conflicts. This will highlight your capability to manage and motivate others.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of specific situations where you've handled escalated customer inquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
