At a Glance
- Tasks: Manage member relationships and enhance engagement across UK Finance.
- Company: Join a leading organisation in the financial services sector.
- Benefits: Competitive salary, professional development, and networking opportunities.
- Other info: Opportunity for career growth and potential line management roles.
- Why this job: Make a real impact by championing member voices and driving strategic partnerships.
- Qualifications: Degree or relevant experience; strong communication and relationship management skills.
The predicted salary is between 40000 - 50000 £ per year.
- The Membership Team’s key objective is retention, acquisition and growth across the membership base.
- To deliver the relationship management strategy across the breadth of UK Finance working to key annual objectives.
- To build strategic, long term and trusted partnerships with members and internal stakeholders
- To insightfully serve members and enhance the member experience
- Champion the member voice by gleaning member priorities, insights, and feedback and communicating these back into UK Finance to support development of our policy, operational delivery and commercial activities
- To broaden and deepen member engagement and communicate the value proposition effectively to the member base
Key Responsibilities
- Responsible for a diverse portfolio of members across all product and service streams at UK Finance
- To support Business Leads across UK Finance to identify opportunity to broaden engagement and grow interaction across the membership base including preparing the agenda for and chairing regular cross-team meetings
- To attend UK Finance events as required to broaden knowledge of the issues members face and to network
- To promote best practice across tools and processes aimed at building and showcasing member value
- To champion member interests both internally and in the wider business community
- To help develop and build on member engagement strategy for specific member cohorts
- To produce member briefings for our CEO and Chairman
- Leading on activities to enhance and member engagement
- To provide ‘best in class’ relationship management to UK Finance Members
Skills and Competencies
- Broad knowledge of financial services and UK Finance brand
- Stakeholder & relationship management
- Microsoft Dynamics experience helpful but not essential.
- Excellent interpersonal and communication skills
- A positive can-do attitude who is willing to get into the detail to develop practical answers to complex issues
- Proactive and diligent with the ability to deliver to deadline and to a high standard making contingency plans if necessary, in order to adapt to changing work priorities, deadlines and milestones.
- Considers the needs and level of the audience when and adapting communication style accordingly
- Works collaboratively across all internal departments in order to harness skills and experience from across the business to deliver high quality services for members
- Remains effective under pressure and confronts difficult situations as soon as they arise.
- Understands what other colleagues need to know and keeps them informed.
Qualifications
- A degree or other equivalent, relevant qualification or experience
- Other information
Whilst no immediate direct reports, there is opportunity for line management with tenure.
Right to work
Applicants must legally have the right to reside and work in the UK.
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Manager, Member Relations employer: UK Finance
UK Finance is an exceptional employer that fosters a collaborative and inclusive work culture, offering employees the chance to make a significant impact on business lending regulation. With a strong focus on professional development, employees are encouraged to grow their expertise while engaging with a diverse range of stakeholders in a hybrid working environment. The company values innovation and provides unique opportunities for meaningful contributions to member offerings and policy priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Member Relations
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like UK Finance. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Manager, Member Relations
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to UK Finance.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on UK Finance's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at UK Finance
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with UK Finance.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at UK Finance will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former UK Finance employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
