At a Glance
- Tasks: Manage relationships and enhance member experience across UK Finance.
- Company: Dynamic organisation focused on member retention and growth.
- Benefits: Competitive salary, networking opportunities, and professional development.
- Other info: Join a collaborative team with excellent career advancement potential.
- Why this job: Make a real impact by championing member voices and driving engagement.
- Qualifications: Experience in relationship management and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
The Membership Team’s key objective is retention, acquisition and growth across the membership base.
Job Purpose
- To deliver the relationship management strategy across the breadth of UK Finance working to key annual objectives.
- To build strategic, long term and trusted partnerships with members and internal stakeholders.
- To insightfully serve members and enhance the member experience.
- Champion the member voice by gleaning member priorities, insights, and feedback and communicating these back into UK Finance to support development of our policy, operational delivery and commercial activities.
- To broaden and deepen member engagement and communicate the value proposition effectively to the member base.
Key Responsibilities
- Responsible for a diverse portfolio of members across all product and service streams at UK Finance.
- To support Business Leads across UK Finance to identify opportunity to broaden engagement and grow interaction across the membership base including preparing the agenda for and chairing regular cross-team meetings.
- To attend UK Finance events as required to broaden knowledge of the issues members face and to network.
- To promote best practice across tools and processes aimed at building and showcasing member value.
- To champion member interests both internally and in the wider business community.
- To help develop and build on member engagement strategy for specific member cohorts.
- To produce member briefings for our CEO and Chairman.
- Leading on activities to enhance member engagement.
- To provide ‘best in class’ relationship management to UK Finance Members.
Post date 21.07.26 Principal / Manager, Member Relations in London employer: UK Finance
UK Finance is an exceptional employer that fosters a collaborative and inclusive work culture, offering employees the chance to make a significant impact on business lending regulation. With a strong focus on professional development, employees are encouraged to grow their expertise while engaging with a diverse range of stakeholders in a hybrid working environment. The company values innovation and provides unique opportunities for meaningful contributions to member offerings and policy priorities.
We think you need these skills to ace Post date 21.07.26 Principal / Manager, Member Relations in London
Relationship Management
Strategic Partnership Building
Member Engagement
Communication Skills
Networking
Stakeholder Management
Analytical Skills
