At a Glance
- Tasks: Lead and manage operations for urgent care and frontline teams, ensuring top-notch service delivery.
- Company: Join UK Event Medical Services, a leading provider in ambulance services and healthcare logistics.
- Benefits: Enjoy 28 days holiday, competitive pay, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and a commitment to patient safety.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for healthcare is essential.
The predicted salary is between 40000 - 50000 € per year.
The Operations Manager has responsibility for the provision of operational leadership and management to the immediate Operational team members within the UC and FL Team.
Job type: Permanent
Base: Salford and Preston, must be able to work from both sites.
Pay: Based on experience.
Holidays: 28 days per year (pro rata)
Hours: Contracted hours = 40hrs Monday - Friday. Business operates 24/7, 365 days per year.
About UKEMS: Operating from 7 UK bases, UK Event Medical Services is recognised as one of the UK’s leading providers of independent ambulance services and healthcare logistics. Offering a full range of services (largely to the NHS) including Non‑Emergency Patient Transport Services, High Dependency Patient Transfers (Urgent Care) and Secure Patient Transport, additionally we provide a Medical Repatriation Service. We are proud to be one of the most respected and recognised providers in our industry and committed to delivering a patient and client‑focused approach to everything we do.
Job Purpose: The Operations Manager is primarily responsible for the day to day delivery of service provision, ensuring all operational and compliance targets are met. The Operations Manager is primarily responsible for the day to day service delivery to patients providing support for operational, dispatch and clinical staff. Reporting daily activity to the UKEMS’s management. At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues and others by assessing risks and adopting safe working practices.
The Operations Manager is responsible for ensuring accurate communication at all times between all stakeholders and operational staff working at the site. To contribute to the safe, timely and effective running of the daily operation of the division and vehicle fleet. The Operations Manager has the responsibility for the provision of leadership and management to the immediate operational staff.
Develop a good working knowledge of the business processes to ensure these are being followed by all staff. To provide effective leadership in ensuring that standards and practices comply with UKEMS policies and procedures. To ensure the road staff understand their roles and are working within the clinical governance strategy and promote excellence in clinical practice in accordance with the Care Quality Commission (CQC) and company guidelines.
Ensure all crews are booked on within the shift start time requirements, minimizing any unnecessary down times throughout the shift. Assist with office duties, i.e., staff rota completion where required, run sheet collation and entry, customer report compiling. Uphold business principles of customer, patient care, and staff welfare by promoting and maintaining good working relationships and practices in all dealings with staff and outside agencies.
Ensure that all staff within the team participates in the appraisal system. To ensure audits become part of everyday practice, are conducted and reported when required. Supplies are monitored and ordered for the operational hubs, supervising the staff in ensuring that their vehicles are appropriately stocked for the working day ahead. Incidents and complaints are investigated and managed. Support the General Manager with any follow up requirements and investigations. To participate in the on‑call rota.
Fleet: To ensure that all daily and weekly vehicle checks are undertaken, keeping accurate records and reporting any discrepancies to the General Manager. Ensuring the deep clean schedule is maintained and updated when necessary. To carry out random spot checks across the fleet with particular regard to internal and external cleanliness of the vehicle, health and safety equipment and necessary documents.
Urgent Care & Front Line Operations Manager employer: UK Event Medical Services (UKEMS)
UK Event Medical Services is an exceptional employer, offering a dynamic work environment in Salford and Preston where operational excellence meets compassionate patient care. With a commitment to employee development, we provide extensive training opportunities and a supportive culture that values teamwork and innovation. Enjoy a generous holiday allowance of 28 days per year and the chance to make a meaningful impact in the healthcare sector while working with one of the UK's leading independent ambulance services.
Contact Detail:
UK Event Medical Services (UKEMS) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Urgent Care & Front Line Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at UKEMS. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research UKEMS, their services, and recent news. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Showcase your leadership skills during interviews. Share examples of how you've successfully managed teams or projects in the past. They want to see you can lead the operational team effectively!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate the digital world.
We think you need these skills to ace Urgent Care & Front Line Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operational leadership and management, especially in healthcare settings. We want to see how your skills align with our mission at UKEMS!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how you can contribute to our team. We love seeing genuine enthusiasm for the role and our values.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience in managing teams and ensuring compliance with policies. We’re looking for someone who can hit the ground running, so let us know what you've done!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about UKEMS and what we stand for.
How to prepare for a job interview at UK Event Medical Services (UKEMS)
✨Know Your Operations Inside Out
Before the interview, make sure you have a solid understanding of UKEMS's operations and services. Familiarise yourself with their patient transport services and compliance standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved operational efficiency. Be ready to discuss how you can apply these skills to ensure patient safety and staff welfare.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about potential scenarios you might face in this role, such as managing incidents or ensuring compliance. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, and future challenges. This not only shows your interest but also helps you gauge if the company is the right fit for you.
