Operations Team Leader - Specialist Services in Preston

Base – Preston

Company pension scheme

Pay – TBC

Holidays – 28 days per year (pro rata)

Hours – c40 + hours per week. The Business operates 24/7, 365 days per year.

About UKEMS

Operating from 6 UK bases, UK Event Medical Services is recognised as one of the UK’s leading providers of independent ambulance services and healthcare logistics. Offering a full range of services (largely to the NHS) including Non‑Emergency Patient Transport Services, High Dependency Patient Transfers (Urgent Care) and Secure Patient Transport, additionally we provide a Medical Repatriation Service. We are proud to be one of the most respected and recognised providers in our industry and committed to delivering a patient and client‑focused approach to everything we do.

Due to our continued and sustained growth we seek to recruit an Operations Team Leader.

The job

Our Specialist services Team look forward to welcoming a Team Leader to this post. As a specialist service team leader you will be responsible for ensuring service delivery is maintained by contributing to the safe, timely and effective running of the sites daily operations and vehicle fleet across both urgent care and our secure transport Services. The role is predominantly office based however it is also expected that, where required you will go out on the road to fulfil business and contract requirements.

Key Duties and Responsibilities

• The Operations Team Leader (OTL) role has responsibility for the provision of clinical leadership and management to the immediate clinical team members within the Specialist services team.
• Manage the day to day service delivery to patients providing support for operational, dispatch and clinical staff.
• Reporting daily activity to the UKEMS’s management ensuring all operational and compliance targets are met accurate communication at all time between all stakeholders and operational staff working at the site.
• To contribute to the safe, timely and effective running of the daily operation of the division and vehicle fleet.
• Promote positive communication, team culture and team working.
• Promote positive and effective practice.
• Ensure compliance targets are met.
• Ensure all audits, incidents and reports are investigated within required time‑spans.
• Service delivery is maintained.
• To provide effective leadership in ensuring that standards and practices comply with UKEMS policies and procedures.
• To ensure the road staffs understand their roles and are working within the clinical governance strategy and promote excellence in clinical practice in accordance with the Care Quality Commission (CQC) and company guidelines.
• The Team Leader has the responsibility for the provision of leadership and management to the immediate operational staff.
• Develop a good working knowledge of the business processes to ensure these are being followed by all clinical staff.
• Ensure all crews are booked on within the shift start time requirements, minimizing any unnecessary down times throughout the shift.
• Assist with office duties, ie staff rota completion where required, run sheet collation and entry, customer report compiling.
• Uphold business principles of customer, patient care, and staff welfare by promoting and maintaining good working relationships and practices in all dealings with staff and outside agencies.
• To act as a point of contact in the event of vehicle breakdown and planned service and repair in order to ensure the smooth and efficient running of the service.
• To assist the dispatch team in the effective and efficient use and forward planning of resources including vehicles, equipment and staff.
• To identify and plan cover for all aspects of the service in the event of planned or unplanned absence within the team.
• To participate in the "on call" rota.

What’s in it for you

• Comprehensive induction, on‑going training and development with the opportunity to acquire recognised qualifications throughout your career with UKEMS.
• The opportunity to work for a successful company established over 20 years ago, currently employing approximately c300 staff. As we continue to grow one of our key aims is to maintain a "family feel" within the business where all employees feel recognised, valued and appreciated.
• A uniform and PPE.
• The feel‑good factor! This is a rewarding role creating real job satisfaction!

About You

• Have vision – recommending improvements to all aspects of our service.
• Be an effective communicator having the ability to engage with a wide audience of personnel.
• The ability to work under pressure / towards deadlines.
• You will be productive working on your own initiative and as part of a busy team.
• Outstanding organisational skills, our business relies on efficiency, process and procedure.
• IT skills – including word and excel.
• Solutions focused your ability to negotiate and be tactful and diplomatic will prove essential when managing challenging situations.
• Flexible and adaptable in your approach you will join a team of like minded individuals each striving to provide an outstanding service to all we engage with.
• A full UK driving licence is required.