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- Tasks: Lead and manage operations for urgent care and frontline teams, ensuring patient safety and service delivery.
- Company: Join UK Event Medical Services, a top provider of independent ambulance services in the UK.
- Benefits: Enjoy 28 days holiday, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for patient care.
- Other info: Dynamic role with opportunities for career growth and professional development.
The predicted salary is between 40000 - 50000 £ per year.
The Operations Manager has responsibility for the provision of operational leadership and management to the immediate Operational team members within the UC and FL Team.
Job type: Permanent
Base: Salford and Preston, must be able to work from both sites.
Pay: Based on experience.
Holidays: 28 days per year (pro rata)
Hours: Contracted hours = 40hrs Monday - Friday. Business operates 24/7, 365 days per year.
About UKEMS: Operating from 7 UK bases, UK Event Medical Services is recognised as one of the UK’s leading providers of independent ambulance services and healthcare logistics. Offering a full range of services (largely to the NHS) including Non‑Emergency Patient Transport Services, High Dependency Patient Transfers (Urgent Care) and Secure Patient Transport, additionally we provide a Medical Repatriation Service.
Job Purpose: The Operations Manager is primarily responsible for the day to day delivery of service provision, ensuring all operational and compliance targets are met. The Operations Manager is primarily responsible for the day to day service delivery to patients providing support for operational, dispatch and clinical staff. Reporting daily activity to the UKEMS’s management.
At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues and others by assessing risks and adopting safe working practices. The Operations Manager is responsible for ensuring accurate communication at all time between all stakeholders and operational staff working at the site.
To contribute to the safe, timely and effective running of the daily operation of the division and vehicle fleet. The Operations Manager has the responsibility for the provision of leadership and management to the immediate operational staff. Develop a good working knowledge of the business processes to ensure these are being followed by all staff.
To provide effective leadership in ensuring that standards and practices comply with UKEMS policies and procedures. To ensure the road staff understand their roles and are working within the clinical governance strategy and promote excellence in clinical practice in accordance with the Care Quality Commission (CQC) and company guidelines.
Ensure all crews are booked on within the shift start time requirements, minimizing on any unnecessary down times throughout the shift. Assist with office duties, ie staff rota completion where required, run sheet collation and entry, customer report compiling.
Uphold business principles of customer, patient care, and staff welfare by promoting and maintaining good working relationships and practices in all dealings with staff and outside agencies. Ensure that all staff within the team participates in the appraisal system.
To ensure audits become part of everyday practice, are conducted and reported when required. Supplies are monitored and ordered for the operational hubs, supervising the staff in ensuring that their vehicles are appropriately stocked for the working day ahead.
Incidents and complaints are investigated and managed. Support the General Manager with any follow up requirements and investigations. To participate in the on‑call rota.
Fleet: To ensure that all daily and weekly vehicle checks are undertaken, keeping accurate records and reporting any discrepancies to the General Manager. Ensuring the deep clean schedule is maintained and updated when necessary. To carry out random spot checks across the fleet with particular regard to internal and external cleanliness of the vehicle, health and safety equipment and necessary documents.
Urgent Care & Front Line Operations Manager in Manchester employer: UK Event Medical Services (UKEMS)
Contact Detail:
UK Event Medical Services (UKEMS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Care & Front Line Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching UKEMS and understanding their values and operations. Tailor your responses to show how your experience aligns with their mission of patient care and operational excellence.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your leadership skills and how you can contribute to the team’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the UKEMS team.
We think you need these skills to ace Urgent Care & Front Line Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your leadership experience and any relevant operational management skills that align with what we’re looking for at UKEMS.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this position. Share specific examples of how you've successfully managed teams and improved operational efficiency in the past.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at UK Event Medical Services (UKEMS)
✨Know Your Operations Inside Out
Before the interview, make sure you have a solid understanding of UKEMS's operations and services. Familiarise yourself with their patient transport services and compliance standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, leadership is key. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you ensured compliance and safety while maintaining high standards of service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios where you had to manage incidents or complaints effectively. Be ready to discuss how you would ensure patient safety and staff welfare in those situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.