Assistant Team leader - Urgent Care in Manchester

Job type - Permanent

Base - Salford

Pay - Up to £14.10 based on clinical grade.

Company pension scheme

Holidays - 28 days per year (pro rata)

Hours - Contracted hours = 40hrs Monday - Friday. Business operates 24/7, 365 days per year.

About UKEMS

Operating from 7 UK bases, UK Event Medical Services is recognised as one of the UK’s leading providers of independent ambulance services and healthcare logistics. Offering a full range of services (largely to the NHS) including Non-Emergency Patient Transport Services, High Dependency Patient Transfers (Urgent Care) and Secure Patient Transport, additionally we provide a Medical Repatriation Service. We are proud to be one of the most respected and recognised providers in our industry and committed to delivering a patient and client-focused approach to everything we do.

The job

The Operations Assistant Team Leader is primarily responsible for assisting the Team Leader where required in the day-to-day delivery of service provision, ensuring all operational and compliance targets are met. Responsibilities include:

• Providing support for operational and clinical staff.
• Reporting daily activity to the UKEMS’s management.
• Ensuring patient safety and reduction in harm to patients, self, colleagues and others by assessing risks and adopting safe working practices.
• Assisting in accurate communication at all times between all stakeholders and operational staff working at the site.
• Contributing to the safe, timely and effective running of the daily operation of the division and vehicle fleet.

Key duties and responsibilities include:

• Communicate with colleagues including clinical staff, the training team, team leaders at other locations and the control team.
• Ensure crews are booked within the shift start time requirements, minimising any unnecessary down times throughout the shift.
• Provision of staff rotas plus the reporting of patient/journey details both office based and on shift.
• Daily and weekly vehicle checks keeping accurate records and reporting any discrepancies.
• Random spot checks across the fleet with particular regard to internal and external cleanliness of the vehicle, health and safety equipment and necessary documents.
• Ensure our colleagues on the road understand their roles and are working within the clinical governance strategy, promoting excellence in clinical practice in accordance with the Care Quality Commission (CQC) and company guidelines.
• Assist Team Leader in maintaining audit schedules.
• Promote a supportive, fair and open culture that encourages and enables the site workforce to meet required performance standards.
• Meet Health and Safety legislation and move towards an environment where health and safety considerations are firmly embedded in the planning and decision making processes and the culture of UKEMS.
• Promote, monitor and maintain best practice in Infection Control management.
• Promote and ensure compliance with equality and diversity legislation developing active commitment to the need to ensure equality of opportunity and the benefits of diversity.
• Participate in UKEMS performance appraisal system (self and your team) to undertake any identified training and development related to the post.

What’s in it for you?

• Comprehensive induction, on-going training and development with the opportunity to acquire recognised qualifications throughout your career with UKEMS.
• The opportunity to work for a successful company established over 20 years ago, currently employing approximately 300 staff.
• A uniform and PPE.
• This is a rewarding role creating real job satisfaction!

About You

• Your experience as assistant team leader will ideally have been obtained in a clinical or similar environment.
• Have vision - recommending improvements to all aspects of our service.
• Be an effective communicator having the ability to engage with a wide audience of personnel.
• The ability to work under pressure/towards deadlines.
• You will be productive working on your own initiative and as part of a busy team.
• Outstanding organisational skills, our business relies on efficiency, process and procedure.
• IT skills - including Word and Excel.
• Solutions focused; your ability to negotiate and be tactful and diplomatic will prove essential when managing challenging situations.
• Flexible and adaptable in your approach; you will join a team of like-minded individuals each striving to provide an outstanding service to all we engage with.
• A full clean driving licence is required.
• Ideally qualified to FREC 4 Level or above.
• This post is physically demanding. You must be able to lift (together with a colleague) a minimum of c 11 stone/70 kgs.