At a Glance
- Tasks: Translate and proofread documents while assisting high-end applicants with their admissions process.
- Company: Join a dynamic team in Manchester focused on quality and collaboration.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Enjoy a supportive work environment with a focus on teamwork and customer service.
- Why this job: Make a real difference in students' lives by helping them succeed in their applications.
- Qualifications: Strong English background, excellent communication skills, and prior experience in document writing.
The predicted salary is between 30000 - 40000 £ per year.
Contract Type: Full-time Permanent
Working Hours: Mon-Fri 9am-17:30pm
Location: Manchester (M1 6FQ)
Job Overview
Administrative Officer is responsible for translation & proofreading activities, ensuring quality work is delivered; providing assistance to the Admissions Officer in providing application advice and interview preparation advice for high-end applicants as well as the management of freelancers.
Key Tasks
- Be responsible for translation and proof-reading work referred.
- Provide proof-reading and translation services both internally and externally.
- Assure quality work is delivered consistently and meets the required standard.
- Ensure that all tasks meet given deadlines with quick turnaround time.
- Be responsible for translations quality checks for UKEC branches and provide feedback.
- Coordinate and conduct translator recruitment tests for PAC and UKEC branches.
- Oversee, maintain, recruit, and train a high-quality freelancing translation and proof-reading team.
- Provide professional consultation on G5 and PhD applicants regarding document preparation and application follow-up.
- Brief students to prepare for admission related interviews.
- Always maintain an excellent level of customer service.
- Ensure good collaboration and effective communication across all departments.
- Undertake any other relevant duties as delegated by line manager.
Requirements
- Strong academic background in English or related fields; IELTS 7.0+ is a strong advantage.
- Ability to independently draft and revise application documents (e.g., Personal Statements, CVs, Letters of Recommendation) with clarity, accuracy, and polished language.
- Prior experience in admissions essay/document writing; minimum of 2 years of relevant experience preferred.
- Capable of addressing client and internal team inquiries regarding document writing; strong communication and customer service.
How to Apply
To apply, send your CV and cover letter to recruitment@xinlung.com.
Mandarin/English Full-time Administrative Officer-Manchester employer: UK Education Centre
At our Manchester office, we pride ourselves on fostering a collaborative and supportive work environment where employees are encouraged to grow and develop their skills. As a Full-time Administrative Officer, you will benefit from a structured career path, comprehensive training, and the opportunity to work with a diverse team dedicated to delivering high-quality services. Our commitment to employee well-being and professional development makes us an exceptional employer in the heart of Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin/English Full-time Administrative Officer-Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UK Education Centre. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UK Education Centre before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mandarin/English Full-time Administrative Officer-Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UK Education Centre:Your cover letter is your chance to shine! Tell us why you want to work at UK Education Centre specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UK Education Centre!
How to prepare for a job interview at UK Education Centre
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
