At a Glance
- Tasks: Manage exciting events and campaigns that support UCL's vibrant student community.
- Company: Join UCL, a leading global university dedicated to student wellbeing.
- Benefits: Enjoy 41 days of holiday, a pension scheme, and on-site gym access.
- Other info: This role is perfect for proactive individuals who love teamwork and creativity.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Experience in customer service and event management is essential.
Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL’s 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience. UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events. The Events and Campaigns team are award winning experts in delivering events and campaigns which excite and support our student community. The team also comprises customer care professionals who provide information, advice and support to all registered students.
About the role
The postholder will be part of a team of Student Support and Wellbeing Services Advisers responsible for the day-to-day management of the Events and Campaigns function. This includes managing events in-person, and online via social and traditional media, and for reviewing and analysing our campaigns and their impact. The postholder will be required to maintain a comprehensive knowledge of the work in all sections of Student and Registry Services (SRS), and Student Support and Wellbeing Services, to ensure that staff are kept up to date with issues, accurate information is provided, and to support staff so that they can continue to provide a high level of customer service excellence. The primary work location for this role will be the Bloomsbury campus; however, you will be expected to travel to UCL East on a regular basis. This is an internal secondment role, available to current UCL staff only.
About you
The successful applicant will have previous work experience of managing a customer-focused team and a genuine interest in supporting staff and students; they will also have previous experience of delivering successful campaigns and events. You will be someone who prioritises customer care and wellbeing, taking a sensitive and diplomatic approach, and who demonstrates that they can lead and motivate others. You must be organised, resourceful and proactive, with an ability to lead on service development, projects, and customer insight activities.
What we offer
- 41 Days holiday (27 days annual leave, 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
Student Support and Wellbeing Services Adviser (Events and Campaigns) employer: UK Dementia Research Institute
UCL is an exceptional employer, offering a vibrant work culture that prioritises student support and wellbeing. With a commitment to employee growth, the role of Student Support and Wellbeing Services Adviser provides opportunities to lead impactful events and campaigns while enjoying generous benefits such as 41 days of holiday, a defined benefit pension scheme, and access to on-site facilities like a gym and nursery. Located in the heart of Bloomsbury, UCL fosters an inclusive environment that values diversity and encourages applications from underrepresented groups.
Contact Details:
UK Dementia Research Institute Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Support and Wellbeing Services Adviser (Events and Campaigns)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UK Dementia Research Institute. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UK Dementia Research Institute before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Student Support and Wellbeing Services Adviser (Events and Campaigns)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UK Dementia Research Institute:Your cover letter is your chance to shine! Tell us why you want to work at UK Dementia Research Institute specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UK Dementia Research Institute!
How to prepare for a job interview at UK Dementia Research Institute
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
