At a Glance
- Tasks: Provide a welcoming reception and manage facilities at UCL's dynamic business school.
- Company: Join the UCL School of Management, a leader in business education and research.
- Benefits: Enjoy 41 days holiday, a pension scheme, and professional development opportunities.
- Other info: Flexible hours and a commitment to diversity make this an inclusive workplace.
- Why this job: Be part of a rapidly expanding team shaping future leaders in tech and business.
- Qualifications: A-level education or equivalent, strong customer service, and IT skills required.
The predicted salary is between 36433 - 41833 £ per year.
The UCL School of Management is home to UCL’s business and management research and education programmes. The School has forged a reputation for world-leading research and teaching in the areas of innovation management, the creation and growth of technology-intensive organisations, business analytics, and entrepreneurship.
The research undertaken at the UCL School of Management has been rated as ‘world-leading’ and ‘internationally excellent’ in the Research Excellence Framework 2021 (REF), placing us 2nd in the UK for Business and Management. The School is accredited by both the AACSB and AMBA, and is a member of the Chartered Association of Business Schools.
The School is home to over 2,300 students, with more than 55% from outside the UK, who study across a range of undergraduate, postgraduate, executive and PhD programmes. These programmes prepare our students for leadership roles in the next generation of tech-intensive organisations and new ventures, as well as in finance and consulting firms.
This is an exciting time to join the UCL School of Management, which, since 2025, has been undergoing a rapid expansion to deliver a new strategy that will see staff and student numbers double over the coming years. This growth includes new degree programmes, additional staff, and enhanced facilities at our Canary Wharf campus, supporting our mission to educate socially conscious entrepreneurial leaders equipped to tackle the world’s greatest challenges.
About the role
The UCL School of Management’s team of Receptionists and Facilities Administrators will provide both a reception and facilities management service at Levels 38, 48, 49 and 50 of 1 Canada Square and administrative support to School staff. In addition to ensuring a professional and welcoming front of house service to students, staff and visitors, they will be responsible for managing facilities issues, monitoring room bookings, supporting the Executive Assistants and providing logistical support for events.
Please note that the post holder will be expected to work occasional flexible hours to suit the needs of the School, e.g. they may be required to work in the evening or weekends to support School activities. This role will require the post holder to work from 10 am – 6 pm or 8 am – 4 pm (depending on demand), Monday - Friday.
Salary – UCL Grade 6 £36,433 to £41,833 pa (including London allowance)
About you
The successful candidate will have a good general education to at least A-level standard or equivalent experience, along with knowledge of fire safety, health and safety regulations, and facilities management. They will have experience in delivering excellent customer service and providing facilities and administrative support within a complex organisation, as well as strong IT skills, including Microsoft Word, Excel, Outlook, and internet use.
The role requires strong communication and interpersonal skills, with the ability to interact tactfully and effectively in writing and verbally. The postholder must be able to assess risk, resolve facilities issues, and maintain confidentiality when handling sensitive data. They should be capable of working independently, taking responsibility for service standards, and knowing when to seek support, while also contributing proactively as part of a team.
What we offer
- 41 Days holiday (27 days annual leave, 8 bank holidays and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and, for our Grade 9 and 10 roles, women.
Receptionist and Facilities Administrator employer: UK Dementia Research Institute
At the UCL Institute for Materials Discovery, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through ample networking opportunities with leading experts in academia and industry, as well as our generous benefits package, including 41 days of holiday and a defined benefit pension scheme. Join us in our mission to advance materials research and make a meaningful impact in the field of biosensing technology, all while enjoying the vibrant atmosphere of London.
Contact Details:
UK Dementia Research Institute Recruitment Team
