At a Glance
- Tasks: Support students through university processes and handle complaints and appeals.
- Company: UCL, a leading global university dedicated to student experience.
- Benefits: 41 days holiday, pension scheme, cycle to work, and enhanced family leave.
- Other info: Join a diverse community committed to equality and inclusion.
- Why this job: Make a real difference in students' lives while working in a supportive team.
- Qualifications: Experience in student support and strong understanding of regulations required.
The predicted salary is between 30000 - 40000 £ per year.
Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL’s 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.
UCL’s Education Services department is part of Student and Registry Services and is responsible for providing a range of services that centre around UCL’s education and student experience policy framework. The department plays a key role in ensuring that our regulation, policy, and student engagement framework support the delivery of UCL’s education strategy and our compliance with Office for Students ‘B conditions.
The Casework Team is responsible for the handling of student complaints, academic appeals, academic misconduct appeals, student conduct and support to study panels.
About the role
The Casework Team, located within Education Services, is responsible for the handling of complaints, appeals and student conduct and the Support to Study process. We have an exciting opportunity to join the team as a Student Support Officer & Independent Sexual Violence Adviser (ISVA). Reporting to the Head of Student Casework, the role is instrumental in supporting students to navigate their way through the University’s processes and procedures associated with all matters related to student casework.
You will work in a small but evolving, collaborative, solutions focused team who are committed to excellence in customer service and improving the student experience. This is an exciting time to join the Casework Team as your experience and contributions will help us to transform our ways of working and support our plans to revolutionise the Student Casework Framework.
About you
You will have demonstrable experience working in a similar role, alongside a strong understanding of the key issues and sector developments associated with this area of work. With a keen eye for detail, you are able to navigate and interpret complex and comprehensive regulations confidently. You will also possess excellent organisational skills and be able to work effectively under pressure while meeting strict deadlines.
You will be confident in building strong working relationships with key stakeholders across UCL and external regulatory bodies, demonstrating tact, diplomacy, and a commitment to confidentiality at all times, supported by a solid understanding of Data Protection and GDPR legislation. Committed to fairness, transparency, and the principles of natural justice, you are comfortable working autonomously while also contributing effectively as part of a team. Additionally, you are proactive in identifying opportunities for improvement and innovation.
What we offer
- 41 Days holiday (27 days annual leave, 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
Student Support Officer and Independent Sexual Violence Advisor in London employer: UK Dementia Research Institute
At the UCL Institute for Materials Discovery, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through ample networking opportunities with leading experts in academia and industry, as well as our generous benefits package, including 41 days of holiday and a defined benefit pension scheme. Join us in our mission to advance materials research and make a meaningful impact in the field of biosensing technology, all while enjoying the vibrant atmosphere of London.
Contact Details:
UK Dementia Research Institute Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Support Officer and Independent Sexual Violence Advisor in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at UK Dementia Research Institute.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from UK Dementia Research Institute!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like UK Dementia Research Institute, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at UK Dementia Research Institute or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Student Support Officer and Independent Sexual Violence Advisor in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to UK Dementia Research Institute:Before hitting send, make sure to tailor your application specifically to UK Dementia Research Institute! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at UK Dementia Research Institute
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
