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- Tasks: Provide first-line desktop support for over 400 staff and manage hardware/software issues.
- Company: Join UCL's Digital Services Team, dedicated to excellent customer service.
- Benefits: Enjoy 41 days of holiday, training, and a supportive work environment.
- Other info: Ideal for tech-savvy individuals looking to grow in a dynamic academic setting.
- Why this job: Make a real difference in IT support while gaining valuable experience on campus.
- Qualifications: Good knowledge of PC hardware, IT support experience, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The Digital Services Team oversees the delivery of digital services for Library, Culture, Collections & Open Science (LCCOS) staff and customers, in the context of excellent customer service. Technical maintenance, support and development of these services is the responsibility of the UCL Information Services Division, and the Digital Services Team acts as the main point of operational liaison with ISD, representing the business needs and service priorities of LCCOS. This requires effective liaison with service teams across LCCOS.
In addition, the Team is responsible for supporting LCCOS-specific desktop hardware and software. This is a full-time post, which, in liaison with ISD, provides predominantly first-line desktop hardware and software support for the workstations of over 400 LCCOS staff. The post holder is also responsible for supporting a smaller estate of non-managed LCCOS devices, including enabling network connectivity, configuration of supplier software and oversight of operating system maintenance and security.
Additional responsibilities include keeping precise records of support calls, ordering, maintaining an accurate hardware and software inventory and evaluating and advising on new developments which may be of relevance to the delivery of IT services within LCCOS. Manual handling is required to carry out this role. Training will be provided. Previous experience of working in an academic environment is desirable, but not essential. Please note that applications from candidates with strong informal but demonstrable technical knowledge and experience will be considered. This is an on-campus role. It is not suitable for regular remote working. This role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. Therefore, UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role. This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff.
About you
The successful candidate will possess a good knowledge of PC hardware and peripherals, including experience of resolving hardware problems and installing hardware, experience of providing IT support to colleagues or customers and confidence in using information technology across a range of software applications and devices. The ability to communicate effectively and professionally with colleagues at all levels within UCL is also required, as is being able to work individually or as part of a team, being able to prioritise own workload, having excellent attention to detail and being committed to a high level of customer service.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which include: 41 Days holiday (27 days annual leave 8
Desktop Support Officer, LCCOS in London employer: UK Dementia Research Institute
Contact Detail:
UK Dementia Research Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Officer, LCCOS in London
✨Tip Number 1
Get to know the company! Research UCL and the LCCOS team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about how your skills match the job description, especially around customer service and technical support. Practising your responses will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at UCL.
We think you need these skills to ace Desktop Support Officer, LCCOS in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Desktop Support Officer role. Highlight any relevant IT support experience and your knowledge of PC hardware and software, as this will show us you’re a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how your technical skills can benefit LCCOS. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves liaising with various teams, make sure to demonstrate your communication skills in your application. Whether it’s through examples in your CV or your cover letter, let us know how you effectively communicate with colleagues and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at UK Dementia Research Institute
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC hardware and peripherals. Be ready to discuss your experience in resolving hardware issues and installing equipment, as this will be crucial for the Desktop Support Officer role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples where you've successfully supported colleagues or customers in the past. Highlight your ability to communicate effectively and professionally, as this will set you apart.
✨Prepare for Team Dynamics
This position requires collaboration with various teams. Be prepared to discuss how you work within a team and manage your workload. Share specific instances where you’ve prioritised tasks and contributed to team success.
✨Stay Organised and Detail-Oriented
Given the responsibilities around maintaining records and inventories, demonstrate your attention to detail. Bring examples of how you've kept precise records in previous roles, and be ready to talk about your organisational strategies.