At a Glance
- Tasks: Be the friendly face of UCL Accommodation, helping students feel at home.
- Company: Join UCL, one of the world's leading universities, in a vibrant environment.
- Benefits: Enjoy 41 days of holiday, a pension scheme, and on-site facilities.
- Other info: Flexible shifts and a supportive team await you in this dynamic role.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Experience in customer service, hospitality, or accommodation is essential.
The predicted salary is between 28258 - 29412 £ per year.
At UCL, we’re proud to be one of the world’s leading universities – and we know that an exceptional student experience starts with feeling welcome, safe and supported. Our award-winning Accommodation Team manages over 26 halls, housing more than 6,500 residents in some of London’s most vibrant neighbourhoods. We’re now looking for a friendly, organised and proactive Assistant Accommodation Advisor to join our front-line team! Be part of London’s Global University – and help our students feel at home.
You’ll be the welcoming face of UCL Accommodation, providing a first-class reception service to our students, visitors and contractors. From handling enquiries and resolving issues to supporting check-ins, check-outs, inspections and events, you’ll ensure our residents enjoy the very best experience. Working as part of a supportive team, you’ll also play a key role behind the scenes – from managing bookings and payments in our StarRez system to liaising with contractors, reporting maintenance issues and helping coordinate social events. No two days will be the same, and you’ll have the chance to make a genuine difference in students’ lives.
Please note, this is a 12-months fixed term contract role and is offered full time onsite at our Bloomsbury Gold accommodation sites. The role will require an enhanced DBS check for the successful applicant. You will be required to work shift patterns (8am to 4pm or 11am to 7pm) Monday to Friday. There will also be weekend shifts during term time on a Saturday (9am-5pm) on a rotational basis as well as shifts during the summer on both Saturdays and Sundays on a rotational basis.
About you: You will have previous experience working in the accommodation, hospitality or retail sectors, alongside a proven track record in a similar customer-facing role. You understand how to deliver excellent service and are highly skilled in recognising, empathising with and responding to customer needs. A confident and professional communicator, you remain calm and solutions-focused in challenging situations, building positive relationships with a wide range of people. You are self-motivated and able to work on your own initiative, while also contributing positively as part of a team. You bring a collegiate and adaptable approach, with a willingness to take on challenges and respond flexibly to ensure a high-quality customer experience. Well organised and able to manage your time effectively, you are comfortable prioritising competing demands, multitasking and working to deadlines. You can operate at pace while maintaining a high level of accuracy and attention to detail. You are computer literate, with experience of using Microsoft Office and confidence in working with administrative systems. You will be willing to work flexibly, including evenings and weekends, as part of a rota to support a 24/7 residential and campus environment. An enhanced DBS certificate is required for this role.
What we offer: As well as exciting opportunities, UCL offers a range of great benefits including:
- 41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)
- Option to purchase 5 additional days’ annual leave
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme, season ticket loan, and immigration loan
- Relocation support for eligible posts
- On-site nursery and gym
- Enhanced maternity, paternity, and adoption pay
- Staff Support Service (employee assistance programme)
Our commitment to Equality, Diversity and Inclusion: As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.
Assistant Accommodation Advisor (12-months Fixed Term Contract) in London employer: UK Dementia Research Institute
UCL is an exceptional employer, offering a vibrant work culture that prioritises the well-being and development of its staff. As part of our Accommodation Team, you will enjoy generous benefits such as 41 days of holiday, a supportive environment for personal growth, and the opportunity to make a meaningful impact on students' lives in one of London's most dynamic settings.
Contact Details:
UK Dementia Research Institute Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Accommodation Advisor (12-months Fixed Term Contract) in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out UCL's website and social media. Understanding their values and what they stand for will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences in accommodation or customer service can help you shine in this role.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples where you've handled tricky situations in previous jobs. UCL wants someone who can stay calm and find solutions, so highlight those moments!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that goes a long way!
We think you need these skills to ace Assistant Accommodation Advisor (12-months Fixed Term Contract) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping students and creating a welcoming environment.
Tailor Your Experience:Make sure to highlight your relevant experience in accommodation, hospitality, or retail. We’re looking for someone who understands customer needs, so give us examples of how you've delivered excellent service in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, we’re busy too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate – just follow the prompts and you’ll be set!
How to prepare for a job interview at UK Dementia Research Institute
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Accommodation Advisor. Familiarise yourself with UCL's accommodation services and think about how your previous experience in customer-facing roles can contribute to creating a welcoming environment for students.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've successfully handled customer enquiries or resolved issues in past roles. Highlight your ability to empathise with customers and maintain professionalism, especially in challenging situations.
✨Demonstrate Team Spirit
UCL values teamwork, so be prepared to discuss how you’ve collaborated with colleagues in previous jobs. Share instances where you contributed positively to a team dynamic and how you can adapt to support your team in a busy accommodation setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your genuine interest in the position and helps you gauge if UCL is the right fit for you. Consider asking about the challenges the team faces or how success is measured in this role.
