At a Glance
- Tasks: Support UCL students in gaining global experiences through short-term mobility opportunities.
- Company: Join UCL, a leading global university with a vibrant student support team.
- Benefits: 41 days holiday, pension scheme, cycle to work, and employee assistance programme.
- Other info: Diverse and inclusive workplace committed to equality and representation.
- Why this job: Make a real difference in students' lives while promoting international opportunities.
- Qualifications: Experience in customer support, attention to detail, and social media skills.
The predicted salary is between 30000 - 40000 £ per year.
Within Student Support and Wellbeing Services (SSWS), UCL Study Abroad and International Student Support is responsible for the delivery of a programme of opportunities for students to gain global experience as part of their UCL studies. The team works to promote global student mobility across the institution, providing a range of services for students considering, preparing for, or undertaking an international placement.
About the role
The postholder will be required to deliver short‑term mobility opportunities for UCL students. This includes, but is not limited to, the delivery of internally managed schemes and the promotion of external opportunities. You will be responsible for processing short‑term paperwork, bursary payments and maintaining up‑to‑date and accurate records. You will also provide one‑to‑one tailored student support before, during and after mobility and deliver promotion of short‑term mobility opportunities across the University. This is a unique opportunity to join our vibrant and hard‑working team at the heart of UCL’s busy student‑facing support service.
About you
The successful candidate will have relevant experience in a customer‑focused or student support environment within a higher education institution. They will have experience processing paperwork accurately and efficiently, with excellent attention to detail. They will also have experience working with social media and/or a website content management system and will have a sensitive and responsive approach to students, alongside a high level of customer care.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits:
- 41 Days holiday (27 days annual leave, 8 bank holidays and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
Global Experience Advisor employer: UK Dementia Research Institute
UCL is an exceptional employer, offering a vibrant work culture that prioritises student support and global mobility. With generous benefits such as 41 days of holiday, a defined benefit pension scheme, and a commitment to equality and diversity, employees are empowered to grow and thrive in their roles. Joining UCL means being part of a dedicated team that values creativity and innovation while making a meaningful impact on students' international experiences.
Contact Details:
UK Dementia Research Institute Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Experience Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former Global Experience Advisors on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make all the difference!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in student support and customer care. Bring it along to interviews to demonstrate your expertise and passion for the role.
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer or intern in a related field, jump on it. Gaining hands-on experience will not only boost your CV but also give you real stories to share during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our vibrant team at UCL and making a difference in students' lives.
We think you need these skills to ace Global Experience Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Global Experience Advisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Care Skills:Since this role is all about supporting students, share specific examples of how you've provided excellent customer service in previous roles. We want to see your sensitive and responsive approach in action!
Be Detail-Oriented:Attention to detail is key for processing paperwork and maintaining records. Include examples that demonstrate your ability to handle tasks accurately and efficiently. We love a candidate who can keep things organised!
Engage with Us Online:If you have experience with social media or website content management, let us know! Mention any relevant projects or campaigns you've worked on. And remember, apply through our website to make sure your application gets to us directly!
How to prepare for a job interview at UK Dementia Research Institute
✨Know Your Stuff
Make sure you understand the role of a Global Experience Advisor inside out. Familiarise yourself with UCL's Study Abroad and International Student Support services, and be ready to discuss how you can contribute to promoting global student mobility.
✨Showcase Your Customer Care Skills
Since this role is all about providing tailored support to students, prepare examples that highlight your experience in customer-focused environments. Think about times when you went above and beyond to help someone, and be ready to share those stories.
✨Be Detail-Oriented
Attention to detail is key for processing paperwork and maintaining accurate records. Bring up specific instances where your meticulous nature made a difference in your previous roles. This will show that you take accuracy seriously.
✨Engage with Social Media
As the role involves promoting opportunities, be prepared to discuss your experience with social media and content management systems. Share ideas on how you could leverage these platforms to enhance student engagement and awareness of short-term mobility options.
